Veterinary Receptionist (Care Coordinator) - Sun Valley Animal Center

PetVet Care Centers' Sun Valley Animal Center is currently seeking a Veterinary Receptionist (Care Coordinator) to join our team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

• Receive mileage reimbursement for travel to and from your home address.

Key Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications (Required)

• Applicants must be 18 years of age or older to be considered for this position
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Willingness to Train the Right Candidate~!
• Strong customer service and communication skills.
• Ability to multitask, manage phone calls, schedule appointments, and assist clients in a fast-paced environment.
• Professional, compassionate, and empathetic approach when interacting with clients and their pets.
• Strong organizational skills and attention to detail.
• Basic computer skills and ability to learn practice management software.

Preferred Skills (Nice to Have)

• Previous veterinary receptionist, veterinary assistant, or other veterinary hospital experience.
• Previous experience in customer service, front desk, reception, or administrative support.
• Familiarity with veterinary practice management software, appointment scheduling, and electronic medical records.
• Experience handling client concerns, processing payments, and managing a high volume of phone calls.
• Experience working with animals and an understanding of basic veterinary terminology.

Schedule: Part Time, To be determined (10 hours shifts, some weekends)

What We Offer
We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources