What are the responsibilities and job description for the Veterinary Receptionist (Care Coordinator) - Northwest Veterinary Clinic of Stanwood position at PetVet Care Centers?
PetVet Care Centers' Northwest Veterinary Clinic of Stanwood is currently seeking a Veterinary Receptionist (Care Coordinator) to join our team!
At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.
Because life is better with pets.
We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.
With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:
- Local autonomy with national support
- Career mobility and development opportunities
- A collaborative, inclusive environment where your wellbeing comes first
You care for pets. We care for you.
Position Overview
- We have been part of the Stanwood/Camano Island community for over 100 years and because we are an AAHA Accredited hospital, we strive to provide the gold-standard in patient care. We currently have two full-time and two part-time small animal practioners and are open Monday through Saturday. Having a positive work culture is paramount to our team so we're looking for just the right person!
Key Responsibilities
- Provides excellent customer service in-person, over the phone, and during high-stress situations.
- Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
- Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
- Assists with medication pickups, inquiries, and provides information about services and products.
- Inputs and manages data in practice management software, including billing and accounts.
- Assists with retail sales, weighing pets, processing faxes, and maintaining records.
- Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.
Qualifications (Required)
- Applicants must be 18 years of age or older to be considered for this position
- High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
- Customer service skills
- Basic computer skills
- Multi-line phone system experience
Preferred Skills (Nice to Have)
- Experience with email and scanning medical records
- Familiarity with practice management systems, preferably ImproMed
- Experience scheduling appointments, processing payments, and taking/answering messages
- Compassionate and caring customer service skills
Schedule: Monday through Wednesday, 7:30AM to 6PM and up to two Saturdays per month
What We Offer
We care deeply about supporting our team members — professionally and personally. Benefits include:
- Medical, dental, and vision insurance
- Paid Parental Leave (birth, adoption, foster)
- 401(k) with discretionary contribution
- Team Member Pet Discounts
- Emotional wellbeing support — including Calm app access and 24/7 EAP
- CE stipends and career development resources
- Grant Circle — a relief fund for team members facing personal hardship
- Local hospital culture backed by national resources
At PetVet Care Centers, we're committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700 veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.
Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.
You care for pets. We care for you.
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
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Benefits:
Health Insurance, 401K Plan, Vacation & Paid Time OffSalary : $19 - $20