What are the responsibilities and job description for the Full Time Veterinary Receptionist (Care Coordinator) - Day Shift - Altas Palmas Animal Clinic position at PetVet Care Centers?
PetVet Care Centers' Altas Palmas Animal Clinic is currently seeking a Full Time - Care Coordinator (Day Shift) to join their team!
At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.
Because life is better with pets.
We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.
With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:
Position Overview
Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.
Altas Palmas Animal Clinic in Harlingen, Texas has been a cornerstone of veterinary care in the Rio Grande Valley for over 45 years, serving the cats and dogs of Harlingen and the surrounding communities since 1979 with a full range of services from preventive wellness and dentistry to internal medicine, surgery, geriatric care, and boarding. The practice's mission — to provide compassionate, ultramodern medical care and high-quality service — is reflected in a warm, friendly environment where every client is given a thorough explanation of their pet's diagnosis and a clear treatment plan before leaving the clinic.
Why Join Us:
We care deeply about supporting our team members — professionally and personally. Benefits include:
Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.
You care for pets. We care for you.
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.
At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.
Because life is better with pets.
We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.
With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:
- Local autonomy with national support
- Career mobility and development opportunities
- A collaborative, inclusive environment where your wellbeing comes first
Position Overview
Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.
Altas Palmas Animal Clinic in Harlingen, Texas has been a cornerstone of veterinary care in the Rio Grande Valley for over 45 years, serving the cats and dogs of Harlingen and the surrounding communities since 1979 with a full range of services from preventive wellness and dentistry to internal medicine, surgery, geriatric care, and boarding. The practice's mission — to provide compassionate, ultramodern medical care and high-quality service — is reflected in a warm, friendly environment where every client is given a thorough explanation of their pet's diagnosis and a clear treatment plan before leaving the clinic.
Why Join Us:
- At Altas Palmas Animal Clinic, our Care Coordinators play a vital role in helping pets and the people who love them. We are a busy, team-oriented, 6 doctor practice that values compassion, communication, growth, and teamwork.
- Come join a team where your work matters and your contributions are appreciated.
- Provides excellent customer service in-person, over the phone, and during high-stress situations.
- Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
- Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
- Assists with medication pickups, inquiries, and provides information about services and products.
- Inputs and manages data in practice management software, including billing and accounts.
- Assists with retail sales, weighing pets, processing faxes, and maintaining records.
- Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.
- High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
- Knowledge of clerical procedures and ability to organize files and records
- Excellent customer service skills, providing courteous and prompt assistance
- Accurate cash handling and cashiering abilities
- Strong multitasking skills with attention to detail
- Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds
- Available to open at 6:45AM and have availability to close on some days (6:45PM).
- Available Saturdays from 6:45AM to 12:30PPM. Schedule will have days that would rotate.
We care deeply about supporting our team members — professionally and personally. Benefits include:
- Medical, dental, and vision insurance
- Paid Parental Leave (birth, adoption, foster)
- 401(k) with discretionary contribution
- Team Member Pet Discounts
- Emotional wellbeing support — including Calm app access and 24/7 EAP
- CE stipends and career development resources
- Grant Circle — a relief fund for team members facing personal hardship
- Local hospital culture backed by national resources
Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.
You care for pets. We care for you.
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.