What are the responsibilities and job description for the Warehouse Fulfillment Lead/Supervisor position at PetStore.Direct?
About Us:
Pet Store Direct is a fast-growing pet product distributor dedicated to delivering high-quality products and exceptional service. We’re looking for a hands-on Warehouse Fulfillment Lead to oversee our fulfillment processes.
Responsibilities:
· Supervise all aspects of the fulfillment processes.
· Ensure fulfillment operations meet or exceed daily, weekly, and monthly productivity and accuracy goals.
· Monitor performance metrics (e.g., order accuracy, fulfillment speed, labor efficiency, on-time delivery) and take proactive steps to address variances.
· Identify and implement process improvements to increase efficiency, reduce waste, and improve service quality.
· Lead, coach, and develop fulfillment team members to reach individual and team goals.
· Establish clear performance expectations and hold team members accountable to standards and metrics.
Qualifications:
· 5 years of experience in fulfillment, distribution, or warehouse operations, with at least 2 years in a leadership role.
· Strong understanding of key fulfillment metrics (e.g., pick rate, order accuracy, productivity per labor hour).
· Proven ability to lead and motivate teams in a fast-paced environment.
· Demonstrated success in process improvement and operational efficiency.
· Excellent communication, problem-solving, and organizational skills.
· Proficiency with fulfillment systems, warehouse management software (WMS), and data analytics tools.
Schedule & Benefits:
· Full-time, Monday–Friday (occasional weekends during peak periods)
· Competitive pay (based on experience)
· 401(k) with company match
· Health, dental, vision insurance
· Life insurance
· Paid time off
· Flexible spending & health savings accounts
· Employee discount
Job Type: Full-time
Pay: $24.00 - $26.00 per hour
Expected hours: 40 – 50 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have experience leading a team of people?
Experience:
- warehouse fulfillment: 5 years (Required)
Ability to Commute:
- Jupiter, FL 33478 (Required)
Work Location: In person
Salary : $24 - $26