What are the responsibilities and job description for the Senior Technical Product Manager position at Pets Best Insurance Services, LLC?
Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.
We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.
Pets Best, a subsidiary of IPH, offers pet insurance and wellness plans for dogs and cats in every state. Founded in 2005 with a mission to provide access to comprehensive animal healthcare at an affordable price, Pets Best delivers flexible coverage, an easy claims process, and excellent customer service.
Job Location: Chicago, IL
Job Summary
The Sr. Technical Product Owner-Policy and Product is accountable for defining, shaping, and governing the end-to-end technical solutions that support a portfolio of products within a value stream. This role works in close partnership with Product Owners, Architects, and Engineering teams to ensure business needs are translated into cohesive, scalable, secure, and compliant technical solutions.
Rather than owning a single product, the Technical Product Owner focuses on how systems work together—aligning architecture, integrations, data flows, non-functional requirements, and platform capabilities to solve complex business problems. The TSO ensures that proposed solutions are technically feasible, strategically aligned, and executable by delivery teams.
This role is ideal for someone who thrives at the intersection of business intent, architectural design, and engineering execution.
Main Responsibilities
Required
All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:
Please note that phone and video interviews or screenings may be recorded and transcribed using interview technology to support our recruitment process.
By continuing with the interview, you consent to this use.
Text Messaging Notice
If you provide a mobile phone number, you may receive job-related communications via text message. Message and data rates may apply.
You may opt out of text communications at any time by replying “STOP.”
We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.
Pets Best, a subsidiary of IPH, offers pet insurance and wellness plans for dogs and cats in every state. Founded in 2005 with a mission to provide access to comprehensive animal healthcare at an affordable price, Pets Best delivers flexible coverage, an easy claims process, and excellent customer service.
Job Location: Chicago, IL
Job Summary
The Sr. Technical Product Owner-Policy and Product is accountable for defining, shaping, and governing the end-to-end technical solutions that support a portfolio of products within a value stream. This role works in close partnership with Product Owners, Architects, and Engineering teams to ensure business needs are translated into cohesive, scalable, secure, and compliant technical solutions.
Rather than owning a single product, the Technical Product Owner focuses on how systems work together—aligning architecture, integrations, data flows, non-functional requirements, and platform capabilities to solve complex business problems. The TSO ensures that proposed solutions are technically feasible, strategically aligned, and executable by delivery teams.
This role is ideal for someone who thrives at the intersection of business intent, architectural design, and engineering execution.
Main Responsibilities
- Own the end-to-end technical solution for initiatives within the value stream, spanning multiple systems, platforms, and teams.
- Translate business outcomes and product needs into holistic technical solution designs, including architecture patterns, integrations, data flows, and system interactions.
- Partner with Architects to align solutions with enterprise standards, modernization strategies, and target-state architecture.
- Evaluate solution options and clearly articulate technical tradeoffs, risks, and recommendations.
- Collaborate daily with developers and engineering leads to clarify solution intent, unblock delivery, and adjust designs as implementation details emerge.
- Ensure technical requirements are well understood and reflected in epics, features, and user stories with appropriate technical depth.
- Support sprint ceremonies by providing solution context, dependency awareness, and clarification of complex technical scenarios.
- Define and prioritize technical enablers required to deliver solutions (e.g., APIs, integrations, data models, platform capabilities, architectural runway).
- Ensure non-functional requirements (performance, scalability, reliability, security, observability) are explicitly defined and planned.
- Ensure solutions account for upstream and downstream system impacts, including data sourcing, transformations, lineage, and reporting needs.
- Partner with data, platform, and integration teams to ensure solutions are consistent, reusable, and well-documented.
- Validate that solution designs support analytics, operational reporting, and future extensibility.
- Partner with QA to ensure test strategies reflect solution complexity, edge cases, and integration points.
- Collaborate with InfoSec, Compliance, and SRE/DevOps to ensure solutions meet security, regulatory, operational, and audit requirements.
Required
- 5 years of experience in Technical Product Ownership, Solution Architecture, Systems Analysis, Software Engineering, or similar technical roles.
- Strong understanding of modern application architectures (microservices, APIs, event-driven systems, cloud-native patterns).
- Proven ability to define and document end-to-end technical solutions across multiple systems.
- Experience working closely with Product Owners, Architects, and Engineering teams in agile delivery environments.
- Ability to write clear, detailed technical requirements including data definitions, interface specifications, and logical flows.
- Strong communication skills with both technical and non-technical audiences.
- Experience working in regulated or compliance-driven environments (e.g., insurance, healthcare, financial services).
- Experience with Azure, AWS, or comparable cloud ecosystems.
- Understanding of CI/CD, observability, service-level objectives, and platform reliability.
- Tools: Azure DevOps/Jira, Swagger/OpenAPI, Postman, Confluence, analytics platforms.
All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:
- Comprehensive full medical, dental and vision Insurance
- Basic Life Insurance at no cost to the employee
- Company paid short-term and long-term disability
- 12 weeks of 100% paid Parental Leave
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSA)
- Retirement savings plan
- Personal Paid Time Off
- Paid holidays and company-wide Wellness Day off
- Paid time off to volunteer at nonprofit organizations
- Pet friendly office environment
- Commuter Benefits
- Group Pet Insurance
- On the job training and skills development
- Employee Assistance Program (EAP)
Please note that phone and video interviews or screenings may be recorded and transcribed using interview technology to support our recruitment process.
By continuing with the interview, you consent to this use.
Text Messaging Notice
If you provide a mobile phone number, you may receive job-related communications via text message. Message and data rates may apply.
You may opt out of text communications at any time by replying “STOP.”