What are the responsibilities and job description for the Veterinary Client Service Representative position at Pets Aloud Veterinary?
Pets Aloud Veterinary is seeking an enthusiastic, self-motivated Client Service Representative/Receptionist to join our team. Our busy, three-doctor practice takes pride in providing full-service veterinary patient care to our clients' canine and feline companions. As our clients' first point of contact, the ideal candidate will have exceptional communication skills and a passion for delivering outstanding customer service.
Responsibilities:
- Greet clients warmly in person, over the phone, and via email, addressing inquires and scheduling appointments
- Maintain accurate client and patient records, process payments, and handle insurance claims
- Relay important information between clients, veterinarians, and other staff members
- Address and resolve client concerns promptly and courteously
- Maintain strict confidentiality regarding clients and patients for whom the practice provides veterinary services
- Maintain a positive, empathetic, and professional attitude toward clients
Requirements:
- Education: High School Diploma or Equivalent required
- Previous experience in a veterinary hospital or medical office is required
- Strong communication skills to effectively engage with customers
- Strong organizational abilities and attention to detail
- Proficiency in using computer systems and office software
- Ability to handle multiple tasks efficiently in a fast-paced environment
Job Types: Full-time, Part-time
Expected hours: 16.0 – 32.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Health insurance
- Paid time off
Shift:
- Day shift
- Evening shift
- Morning shift
Experience:
- Veterinary: 1 year (Required)
Ability to Commute:
- Mahwah, NJ 07430 (Required)
Ability to Relocate:
- Mahwah, NJ 07430: Relocate before starting work (Required)
Work Location: In person