What are the responsibilities and job description for the Key Holder - Part Time position at PetPeople?
At PetPeople, we are passionate about high quality, natural, wholesome, and nutritious pet foods and treats. We are the go-to local pet retail supply store for the communities in which we serve. We believe these products improve the health and well-being of our pets. We educate our customers on the benefits of our products and deliver an experience that builds long term relationships.
A PetPeople Sales Associate Key Holder models our Mission and Core Values. Striving to be the neighborhood place for natural foods and quality supplies for dogs and cats; engaging customers through sharing ideas and providing solutions to build lasting relationships. Additionally, Key Holders act as the Manager-On-Duty in the absence of the Store Manager and Assistant Manager.
- Ensure that each customer receives outstanding service by providing a genuine, friendly and entertaining experience. Approach and engage every customer in conversation using open-ended questions and active listening to determine their needs and provide them with appropriate item selections.
- Maintain solid product knowledge and keep current with new product releases.
- Demonstrate products and add value to every interaction.
- Perform general housekeeping to maintain a clean, organized store.
- Assist in processing shipment, replenishing product, merchandising and monitoring floor stock to ensure all product is priced, displayed and rotated correctly.
- Complete transactions at the POS quickly and accurately.
- Leave a lasting impression during every interaction; this includes carry out service.
- Handle escalated customer service related issues as they arise and determine resolution or escalate further – communicate all issues and resolutions to Store Manager.
- Plan, assign and direct and complete work during shift including ensuring the accurate completion of all closing activities.
- Carry out supervisory responsibilities in accordance with PetPeople policies/procedures and applicable laws.
- Celebrate successes.
- Love what you do!
You must have:
- A love of pets and a genuine interest in animal nutrition and welfare.
- Previous retail experience as a Key Holder/Lead.
- A strong focus on building customer relationships through excellent customer service.
- Energy and enthusiasm.
- Ability to act with honesty, integrity, fairness and mutual respect.
- Ability to multi-task and work in a fast paced, multiple priority environment.
- Ability to move merchandise up to 50lbs. frequently.
- Communication and problem solving skills.
- Ability to work varied hours/days, including nights, weekends, and holidays as needed.
We offer competitive compensation and a great associate discount.