Application Support Engineer L2 (MarTech)

Our client is seeking a Application Support Engineer L2 (MarTech) to join their team. You will provide technical support for their Corporate and property stakeholders by supporting customer relationship management (CRM) marketing platforms to enable engineering teams and business users to operate efficiently with minimal disruption.

This role will support CRM platform tooling i.e. Braze, Sageflo Radiate, Smartling, ServiceNow, etc. - and provide support for marketing technology initiatives. This role is a Level 2 IT support role and will require the support engineer to have deep support level knowledge of the marketing platforms and how best to provide support and management of the tooling.

Position Responsibilities:

• Serve as a Level 2 technical support for properties, brands, CRM, Marketing Operations, and internal engineering teams supporting CRM products.
• Provide primary support for Braze, Sageflo, Smartling tools, with additional support across marketing CMS and personalization products.
• Manage and respond to ServiceNow tickets including escalations from Level 1 support.
• Ensure timely resolution of service tickets related to access management, onboarding, platform configuration, training, and troubleshooting.
• Support user onboarding and offboarding, including permissions, access issues, and platform orientation.
• Train staff and stakeholders on CRM and marketing platform usage, processes, and best practices.
• Act as a point of escalation to resolve complex technical issues, reducing interruptions to development teams and allowing engineers to remain focused on delivery.
• Assist with troubleshooting across integrations, environments, and user workflows in partnership with engineering teams.
• Collaborate closely with distributed teams and stakeholders, requiring strong communication skills and alignment with business users and subject-matter experts.

Experience And Qualifications:

• Must have experience supporting enterprise CRM and marketing technology platforms in a corporate environment.
• Experience with Microsoft O365, Citrix, Braze, Smartling, Sageflo, Active Directory, and enterprise ticketing systems (ServiceNow preferred).
• Strong experience providing Level 2 technical support, including issue triage, root cause analysis, and escalation management.
• Excellent customer service, communication, and stakeholder management skills required.
• Minimum of 3 years of large corporate enterprise IT support experience required.
• Demonstrated ability to support users across multiple teams, including properties, brands, and engineering organizations.
• Must have a genuine desire to provide a high level of customer service and enable others to be successful.
• Strong analytical skills, persistence, above-average communication skills, and the ability to work effectively as part of a team.
• Demonstrates patience, adaptability, and a methodical, disciplined approach to problem-solving in fast-paced environments.

Education:

• Associate s degree or relevant technical certification required; Bachelor s degree preferred.

Salary/Rate: $30-$35/HR (depends on experience level). This is a contract position with candidates expected to work 40 hours/ week.

About The Company

Peterson Technology Partners (PTP) is an Equal Opportunity Employer committed to creating a transparent, inclusive, and human-centered hiring experience.

For more than 28 years, PTP has operated as one of the top IT staffing and recruiting firms in the USA built on trust, long-term partnerships, and technical excellence.

Based in the Chicago suburb of Park Ridge, IL, our team of more than 500 employees and consultants is dedicated to:

Helping every client make the best hiring decisions possible

Matching professionals with the right IT jobs and career opportunities

As part of that commitment, we believe in providing clear information about how our hiring technologies work and how your data is used. The following section outlines our AI-assisted interview process and your rights as a candidate.

AI-Assisted Interview Experience (Pete & Gabi Rebecca)

To provide a consistent, fair, and flexible experience for all candidates, we use AI-assisted tools to support parts of the interview process. This includes our proprietary AI platform Pete & Gabi, which includes AI recruiter Rebecca.

These AI hiring tools help us:

• Conduct recorded video interviews
• Transcribe interviews
• Summarize candidate responses
• Generate job-related insights
• Streamline communication and scheduling

Please note that:

The AI does NOT make hiring decisions; all decisions are made by our human recruiters, hiring managers, or client partners.

The AI does not evaluate facial expressions, emotions, or physical traits; it is used only to support fairness, consistency, and efficiency.

If you prefer a non-AI interview format, we will gladly provide an alternative.

Technical or Case Interviews (Role-Dependent):

When applying for certain tech jobs, you may participate in:

• A technical interview
• A coding challenge
• A case study
• A client-specific assessment

We will always explain what to expect in advance so you can prepare with confidence.

Human Review & Selection:

Every candidate's profile including interviews, conversations, and assessments is reviewed by experienced recruiters and hiring leaders.

AI insights may assist with organization and evaluation, but final decisions are always human-driven.

Your Rights as a Candidate:

At PTP, every candidate has the right to:

Request a non-AI interview path

Ask how your data is being used

Request access to transcripts or interview recordings

Request deletion of your AI-recorded interview

Receive clear, timely communication

Our goal is to ensure you feel respected, informed, and supported throughout your experience.

Our Commitment:

For more than 28 years, PTP has focused on putting people first candidates, consultants, employees, and clients.

We're committed to a hiring process that is:

• Transparent
• Compliant
• Equitable
• Powered by innovative technology that enhances not replaces human judgment

Welcome to the future of hiring at Peterson Technology Partners.

We're excited to learn more about you.

Equal Employment Opportunity:

Peterson Technology Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, veteran status, or any other protected characteristic.

Salary : $30 - $35