What are the responsibilities and job description for the Commercial Engine Lead Technician position at Peterson Power Systems, Inc.?
It’s your time, make it matter. At Peterson, we partner with our customers to build the future. For over 85 years, our peoples’ work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson’s legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don’t just have a career, you have a purpose. Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values. You have high expectations too. You are exceptionally motivated, have outstanding skills, and want your work to matter. Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business. It’s time to use your skills and passion to do work that matters! Job Description Peterson Power Systems has an immediate need for an experienced Commercial Engine Lead Technician at our Hillsboro, OR location SUMMARY This position performs service activities in the shop on customer and/or sales and rental fleet equipment. Provides technical support, repair procedures and process to shop technicians, provide on the job training for other shop technicians. Acts as Service Supervisor back-up. Facilitates completion of large and complex projects in the shop. ESSENTIAL JOB FUNCTIONS The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned. Maintain a safe working environment and observe all safety procedures, laws, policies, and rules. Promote and work in a manner consistent with contamination control guidelines. Communicate with internal and external customers in a manner that promotes a positive relationship. Work overtime as needed within labor law guidelines. Follow manufacturer and company service guidelines and procedures to ensure quality work and to preserve and document component failure information for accurate failure analysis. Perform inspection on equipment as needed. Attend scheduled technical training, and safety training. This training may be in person or online (virtual). Perform the following service operations on Caterpillar and allied equipment with little to no supervision: Analyze and diagnose equipment malfunctions. Repair, replace or rebuild engines, fuel systems, generator control systems, switch gear, marine power systems, etc. Write service reports that accurately document diagnosis and repairs performed. Prepare required documentation including work orders, parts lists, and timecards in an accurate and timely manner to enable other employees to do their job in a timely manner. Back up Service Supervisor and/or service manager on larger jobs, problem situations, and problem solving and/or job estimates beyond flat rates. As well as back up for vacations, meeting, etc. Provide technical support and OJT for other technicians in the shop. Assist Service Manager with performance evaluations and feedback of observations of technicians in the field. Open and Close all shop work orders with-in 7 days from LDL. Maintain a positive working environment. Track large or special customer jobs through repair process to insure they are completed in a timely manner, parts are ordered properly, repairs are done accurately, and safe. Responsible to keep service manager informed and updated on daily shop operations and possible problem situations, including any redo. Maintain ongoing customer service relation business plan with Service Manager and Service Supervisor, insuring technicians are aware of their responsibility to customer service. Maintain excellent communications and cooperation with all co-workers, management, and other company departments. Support company safety and housekeeping standards. Oversee work-in-process, testing, and final preparation for delivery of repaired products. Report lost, broken, or stolen equipment to the service manager. Provide written recommendations to service manager for needed improvement for tooling and/or equipment. Assist parts, service, and engine sales personnel in preparation of job quotes. Attend store meetings to review: Completion and accuracy of service reports Flat rates Service up-dates, policies, etc. Problem areas Parts inventory Training, communications, and working relationships. Ensure assigned company vehicles maintain a clean professional appearance and is in proper working order. Operate company or personal vehicle as needed to visit branch locations or customers. Maintains punctual, regular and predictable attendance. QUALIFICATIONS Associates Degree from a fully accredited college or technical/vocational school in Diesel Technology or other closely related field; and a minimum of 6 years of directly related experience commercial engine service; or an equivalent combination of education and work experience. Maintain a valid driver’s license and satisfactory driving record. Peterson Power Systems, Inc. is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required. At Peterson, our vision is to be our customers’ first choice. We provide a family-oriented environment that promotes safety, personal growth, and professional achievement. We offer competitive wages, generous benefits, and room to grow within the company. If you want to work side-by-side with others who are passionate about customer service, consider joining the team!