What are the responsibilities and job description for the Condition Monitoring Advisor position at Peterson Machinery Co.?
It’s your time, make it matter. At Peterson, we partner with our customers to build the future. For over 85 years, our peoples’ work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson’s legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don’t just have a career, you have a purpose. Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values. You have high expectations too. You are exceptionally motivated, have outstanding skills, and want your work to matter. Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business. It’s time to use your skills and passion to do work that matters! Job Description Peterson Cat has the immediate need for a Condition Monitoring Advisor at our Hillsboro, OR location. SUMMARY The Condition Monitoring Advisor analyzes, translates, and integrates machine condition monitoring data elements to deliver valuable insights and make recommendations to customers. This position provides predictive analysis on 1,000 machines within an assigned territory to proactively support informed customer decisions on machine lifecycle strategies. This role collaborates closely with customers and key internal departments including Product Support Sales, Service, Rebuild, Customer Value Agreement (CVA), and Fluid Analysis Lab (SOS) teams. ESSENTIAL JOB FUNCTIONS The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned. Monitor and analyze data from multiple sources including physical fluid sample data, electronic asset data, equipment inspection data, site condition information, and equipment repair history for 1,000 customer machines within assigned territory. Track machine health key performance indicators (KPI’s) and provide lifecycle forecasting to Product Support Sales Representatives (PSSR’s) and other internal stakeholders to proactively support informed customer decisions to repair, rebuild, or replace equipment. Provide various recommendations based on technical and data-supported insights through Prioritize Service Events (PSE) system. Support internal and external customers in effectively utilizing connected asset and Condition Monitoring technologies, including but not limited to CAT Connect, Product Link, Visionlink, Remote Flash, Remote Troubleshoot, SIS, CAT Inspect, and Foresight. Communicate all findings and recommendations to stakeholders in a clear, value-focused manner. Export and validate data from various internal and external applications, build condition monitoring data reports, and provide reports to stakeholders including customers, PSSR’s, and leaders of the Product Support department. Seek out, identify, and promote condition monitoring process improvements. Escalate critical fault codes and time-sensitive repairs needed for customer machines to appropriate Product Support department personnel. Serve as backup other Condition Monitoring Advisors as needed. Travel away from base location occasionally to attend departmental meetings and perform other essential job functions. Perform Product Link installation, troubleshooting, and programming for internal and external customers. Provide Visionlink Platform support including walkthroughs, training sessions, and customer site visits. Maintain punctual, regular, and predictable attendance. OTHER JOB FUNCTIONS Work collaboratively in a team environment with a spirit of cooperation. Display excellent communication skills including presentation, persuasion, and negotiation skills required in working with customers/ coworkers, including the ability to communicate effectively and remain calm and courteous under pressure. Respectfully take direction from supervisor/manager. QUALIFICATIONS Associates degree from a fully accredited college in Diesel Technology, Data Analytics, or other closely related field; and a minimum of five (5) years of progressive technical experience in the heavy equipment industry; or an equivalent combination of education and work experience. Technical experience with Caterpillar equipment highly preferred Experience in retrieving, consolidating, and presenting data highly preferred Must be comfortable using various online platforms to retrieve data points into a consolidated, presentable manner. Must be able to communicate technical information to both technical and non-technical stakeholders. #INDjobs Peterson Machinery Co. is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required. At Peterson, our vision is to be our customers’ first choice. We provide a family-oriented environment that promotes safety, personal growth, and professional achievement. We offer competitive wages, generous benefits, and room to grow within the company. If you want to work side-by-side with others who are passionate about customer service, consider joining the team!