Automotive Service Manager

SERVICE MANAGER

Peterson Chrysler, Dodge, Jeep & Ram – Nampa, Idaho

Compensation: Salary Plus Commission

JOB SUMMARY

Peterson Chrysler, Dodge, Jeep & Ram in Nampa, Idaho, is seeking an experienced, motivated, and customer-focused Service Manager to help lead the daily operations of our service department. This position works closely with our active, hands-on Service Director to ensure smooth department operations, exceptional customer service, strong team performance, and overall profitability.

The ideal candidate is a natural leader who can support and motivate service advisors and technicians, manage workflow, maintain high standards, and help hold the team accountable to department goals. We are looking for someone who takes initiative, leads by example, communicates effectively, and understands the importance of delivering an outstanding customer experience.

At Peterson, we hire top performers and provide an environment where motivated professionals can grow and succeed. If you have a strong work ethic, a passion for the automotive industry, and the leadership skills to help a service department perform at its best, we want to hear from you.

Peterson Chrysler, Dodge, Jeep, & Ram is an equal opportunity, drug-free employer.

RESPONSIBILITIES INCLUDE

• Assist the Service Director with managing the day-to-day operations of the service department.
• Help coordinate service department workflow to ensure efficiency, productivity, and timely vehicle delivery.
• Support, coach, and motivate service advisors and technicians to achieve department goals.
• Monitor customer satisfaction and help resolve customer concerns professionally and promptly.
• Help maintain accountability for performance, productivity, quality, and customer service standards.
• Assist with managing service appointments, repair orders, scheduling, and workflow.
• Build and maintain strong relationships with customers, employees, and other departments.
• Help identify opportunities to improve processes, increase efficiency, and grow service department business.
• Assist with monitoring department performance, sales, and profitability.
• Ensure company policies, procedures, and standards are consistently followed.
• Lead by example through professionalism, teamwork, communication, and a strong work ethic.
• Work collaboratively with the Service Director to support department objectives and implement improvements.
• Continue learning and developing leadership skills while staying current with industry trends and best practices.

WE OFFER

• Competitive salary plus commission
• Health insurance
• 401(k) with 15% company match
• Paid vacation
• Paid holidays
• Paid training
• Opportunity for professional growth within an established, locally owned automotive group
• A supportive team environment focused on performance, customer satisfaction, and continuous improvement

POSITION REQUIREMENTS

• Previous automotive service department experience required; service management or leadership experience strongly preferred.
• Strong leadership, communication, and organizational skills.
• Ability to motivate, coach, and hold team members accountable.
• Understanding of service department operations, repair orders, scheduling, workflow, and customer relations.
• Ability to work effectively with service advisors, technicians, and dealership leadership in a fast-paced shop environment.
• Strong customer service and problem-solving skills.
• Ability to manage multiple priorities while maintaining attention to detail.
• Comfortable using computers, dealership management systems, email, texting, and digital communication tools.
• Ability to communicate professionally by phone, email, and text, including sending photos when needed.
• Familiarity with social media and digital customer communication is a plus.
• Professional appearance, positive attitude, and outgoing personality.
• Self-motivated, dependable, and committed to getting the job done.
• Ability to follow established processes while identifying opportunities for improvement.
• Valid driver's license with a clean driving record.

COMPANY OVERVIEW

Peterson is a locally owned family business established in 1923. Today, we operate five new and used automotive franchise locations throughout Boise and Nampa, Idaho. Our reputation is built on serving our customers, supporting our employees, and maintaining high standards across our dealerships.

Join a company with a long-standing history in the Treasure Valley and the opportunity to make a meaningful impact on our service department.

TO APPLY:

Please respond to this ad with your resume and a cover letter, or apply in person at:

Peterson Chrysler, Dodge, Jeep & Ram
5801 East Gate Blvd.
Nampa, ID 83687

Paid Training: Yes
Management Level: Key Leader
Work Remotely: No

Job Type: Full-time

Pay: $70,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $70,000 - $120,000