Service Advisor (Mon-Fri 2nd Shift)

Why work for Peterbilt of Atlanta?

OUR PEOPLE
We pride ourselves in having the best team throughout our Peterbilt of Atlanta, Peterbilt of Augusta, Georgia Mountain Peterbilt, Peterbilt of Dublin, TRP of Atlanta and TRP of LaGrange family. We hire for character and attitude based on our 23 fundamentals, not just experience and qualifications so you won’t find a better team to be a part of.

GROWTH OPPORTUNITIES
With 8 different locations scattered across the state of Georgia and more growth to come, there are always opportunities to advance within our family. Hard work and a great attitude will get you far with us as we prefer to hire from within. We love to share stories of our many employees who started out in entry level positions and are now in leadership roles throughout our company.

TRAINING
Are you wanting to perfect your skills? Looking for that next certification? Interested in moving up in our parts or service departments? We provide all our technicians, service, and parts employees with FREE continuous training opportunities such as MX, Cummins, and Peterbilt training. This helps us provide the best level of expertise to our customers, but also helps YOU be the best of the best and further your career.

CULTURE
As we grow (250 employees) we continuously strive to keep that family-type atmosphere. As a family, we celebrate each other’s successes and take care of each other when life gets hard. To help guide us, so we can perform as a great team and family, we have distilled our drive to be better than anyone else into 23 key fundamentals that we live by.

BENEFITS
We want to help you take care of YOUR family! We offer several medical plan options through Anthem Blue Cross/Blue Shield so you can choose the best plan for your family. We also offer dental, vision, life insurance, flexible spending and health savings accounts, and many supplemental policies. We know you don’t want to work forever so we also offer a very competitive 401(k) program with matching contributions. We offer paid holidays and have recently revised our Paid Time Off policy to give you more time to spend with your family.

Our Service Advisors have front-line responsibility for customer interaction. Responsibilities include determining a customer’s vehicle issue, documenting and preparing repair orders, scheduling service, communicating with the customer, preparing estimates, obtaining authorization, closing repair orders, and obtaining the appropriate form of payment from the customer.

This position reports to the Service Manager, is a 40 hour a week position and is eligible for overtime. This position also qualifies for a monthly bonus incentive based on your individual gross profit.

To qualify for our Service Advisor position, you must have a high school diploma or equivalent. You must be able to read and comprehend instructions and information. Dressing professionally and being able to communicate well orally and in writing with customers, vendors, and other contacts is a must. Two years of related experience in a dealership is required. General knowledge of truck mechanical operations required. Sales experience preferred.

The Service Advisor position works throughout the service bays in an open garage area. The position is a physically demanding position. You will stand six to eight hours per shift. Will stoop, kneel, crouch, crawl, reach, handle and feel. Will lift and transport up to 50 pounds occasionally. Will be exposed to noise, vibration, dust, exhaust fumes, and other hazardous and nonhazardous materials. Road testing of vehicles also may be required.

This job posting is not an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.

In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.