Customer service representative for a cobbler

The Customer Representative serves as the first point of contact for customers visiting or contacting the cobbler shop. This role is responsible for providing excellent customer service, assessing customer repair requests, coordinating with cobblers regarding repair timelines and costs, processing transactions, and ensuring a positive customer experience. The ideal candidate is friendly, organized, detail-oriented, and capable of handling multiple customer inquiries while maintaining accurate records of repair orders.

• Greet customers and provide professional, friendly service.
• Receive shoes, boots, handbags, belts, and other leather goods for repair.
• Listen to customer needs and accurately document repair requests.
• Explain repair services, pricing, turnaround times, and shop policies.
• Create and maintain work orders and customer records.
• Coordinate with cobblers to ensure repair specifications are understood and completed correctly.
• Notify customers when repairs are completed and ready for pickup.
• Process payments, issue receipts, and balance cash transactions.
• Handle customer questions, concerns, and complaints in a courteous manner.
• Maintain an organized front counter and reception area.
• Assist with inventory tracking for shoe-care products and accessories.
• Promote additional services and products when appropriate.
• Ensure customer information and repair records remain accurate and confidential.
• Support daily shop operations and administrative tasks as needed.

• High school diploma or equivalent.
• Previous customer service or retail experience preferred.
• Strong communication and interpersonal skills.
• Basic computer and cash-handling skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Attention to detail when recording repair instructions.
• Professional appearance and positive attitude.
• Ability to work independently and as part of a team.

• Experience in shoe repair, leather goods, tailoring, or similar service-based businesses.
• Knowledge of footwear and leather care products.
• Bilingual skills are an asset.

This position plays a key role in building customer trust and ensuring the smooth operation of the cobbler shop by delivering exceptional service from drop-off to pickup.