Senior Account Manager

Senior Account Manager

Reports to: Director, Account Management Team

The Senior Account Manager is responsible for communicating with and consulting marketing, medical, sales, education, market access, and training associates and managers within the pharmaceutical/healthcare marketplace. This individual will consult product and market access marketing teams in developing cost-effective communications strategies to educate and change the behavior of a defined target audience. This position will also develop and present business proposals to existing marketing, medical, and market access clients to expand our existing client business. This role is responsible for managing client expectations, physician opinion leaders, and strategic partners along with collaborating with Operations and Scientific Innovation teams in fulfilling multiple projects.

Essential Functions

·       Lead and direct client interaction and contribute ideas and solutions routinely embraced across multiple accounts

·       Drive the internal team to define and fulfill projects within goals, timelines, budget, and staffing requirements

·       Relay and ensure alignment to client expectations, budgets, and scope of work and evaluate potential solutions when client and team expectations differ

·       Maintain accountability for obtaining all appropriate client approvals in partnership with internal team stakeholders

·       Create, present, and execute marketing, market access, and medical strategies and proposals for existing clients

·       Apply knowledge of appropriate regulatory and governmental environments impacting clients and projects

·       Solicit client and team feedback and apply key takeaways on future projects and use learnings to enhance service/product offerings

·       Develop and apply a deep understanding of product life cycle models, communications offerings, product marketing, and competitive/external environmental factors

·       Lead the team in strategic planning for assigned accounts. Take responsibility for brand planning, calls with AORs, and proactive account recommendations

·       Demonstrate high-level knowledge of the operational aspects of FORCE services, with deep expertise in multiple service areas and across multiple client accounts

·       Provide guidance to improve colleagues’ knowledge of FORCE products, services, and processes

·       Contribute to responses to brand-driven RFPs

·       Present business forecasts and client strategy to leadership within assigned accounts and identify areas for PO optimization

·       Travel to client and offsite locations to manage meetings and events

Competencies

To be successful in a position, an individual must not only perform the essential functions of the job but also demonstrate expertise. The following are essential to success: 

Excellent/intermediate communication skills: The ability to communicate effectively is vital to success. These skills include speaking and writing clearly and effectively balancing listening and speaking in conversations and meetings, demonstrating resilience in difficult situations, presenting effectively to the needs of the intended audience, and giving and receiving feedback for continuous improvement

Excellent/intermediate relationship management skills: Relationship management centers on an individual’s ability to manage interactions to provide service and support the organization. These skills include being attentive to the customer’s needs, collaborating with teammates, demonstrating leadership, identifying and solving problems, working through conflict by encouraging open communication, and delegating effectively

Relationship management skills of delegation and thinking strategically are good and emerging