Store Team Leader

Store Team Leader – Pet Supplies Plus - Covington, KY

Bring Your Passion for Pets & People. Lead With Heart. Grow With Us.

Job Overview

Are you a dynamic leader with a passion for retail excellence—and a soft spot for furry, feathered, and finned friends? As a Store Team Leader, you will be the driving force behind our store’s success. You’ll inspire your team to deliver exceptional, neighborly service, achieve sales goals, and create a shopping experience that pet lovers adore.

This is your chance to lead daily operations, develop a high-performing team, and foster a fun, positive environment where pets and people feel welcome. If you’re motivated by challenge, growth, and wagging tails, this role is your next big career step!

Who You Are

Does your cat wear sunglasses? Does your dog own more sweaters than you do? Around here, we call that petcentricity—and if that’s your vibe, you’ll fit right in.

As a Store Team Leader at Pet Supplies Plus, you're pawsitively passionate about people and their pets. You’ll:

• Lead by example—yes, even if that means being the first on the floor to play with a neighbor’s new puppy
• Know your community, like recognizing the local cat shelter director and offering to host the next adoption event
• Analyze store performance and create action plans to grow sales, productivity, and engagement—and energize your team to reach those goals
• Build a fun, welcoming atmosphere and a reputation for knowledgeable, trustworthy service in your neighborhood
• And of course, smile through every moment of puppy breath

Are you a leader to beat all leaders? No—you’re even better. You’re PAWsome.

Key Responsibilities

Leadership & Team Development

• Lead, supervise, and inspire the store team; oversee hiring, onboarding, training, and ongoing development.
• Build a strong learning culture through coaching, feedback, and continuous development.

Store Operations

• Oversee daily store operations, ensuring smooth flow across sales floors, stockrooms, and administrative functions.
• Ensure compliance with all operational policies and procedures including animal care, safety, cleanliness, and security.
• Create and manage weekly schedules to maintain optimal staffing during peak and non-peak hours.
• Achieve excellent store audit scores and maintain high levels of neighbor engagement.

Business Performance

• Use strong business acumen to impact key results such as sales (including grooming & services), loyalty membership, neighbor engagement, and budget performance.
• Drive sales through smart merchandising, promotional execution, and personalized engagement strategies.
• Monitor inventory levels and coordinate purchasing to ensure top product availability.

Customer Experience

• Deliver exceptional customer (neighbor) service by addressing inquiries with professionalism and warmth.
• Handle POS transactions, cash management, and register balancing accurately.
• Maintain a clean, organized, and brand-aligned store environment.

Community Engagement

• Build strong local partnerships and coordinate community events such as adoption days and neighborhood promotions.
• Support in-store marketing programs and boost community involvement.

PAWsome Skills & Qualifications

• 4 years of experience leading retail teams
• Bachelor’s degree or equivalent work experience
• Proficiency in Microsoft Office and strong communication skills
• Ability to operate store equipment, including a walk-behind forklift; must be able to climb ladders, bend, kneel, and lift up to 50 lbs
• Flexible schedule availability, reliable transportation, and ability to pass drug & background screenings
• 18 years of age or older
• Experience with payroll processing, bookkeeping, cash handling, and POS systems
• Strong leadership skills and proven success in retail operations

Job Type: Full-time

Pay: $40,000.00 - $44,000.00 per year

Benefits:

• Employee discount

Work Location: In person

Salary : $40,000 - $44,000