Shift Supervisor

SHIFT SUPERVISOR A Shift Supervisor contributes to Pet Supplies Plus’s vision of America’s Favorite Neighborhood Pet Store by assisting the Team Leaders in managing the operations of the store, which we call a pet center . This role works closely with the leadership team to learn and reinforce the daily operational procedures and performance expectations of a Pet Supplies Plus pet center.

This is a blended role designed to provide leadership coverage during shifts when the Team Leaders are not onsite (typically 4 shifts per week) and also act as a senior level Team Member.

Key Responsibilities:

• Fosters the vision and culture of Pet Supplies Plus by authentically acting neighborly, knowledgeable, trustworthy, and petcentric
• Demonstrates respect for others, acts with integrity and operates with justice
• Delivers exceptional service to neighbors by anticipating needs, providing informative advice to assist with purchasing decisions, and promoting a fun shopping environment
• Partners with pet center leaders to learn and reinforce PSP standards and daily management routines
• Leads operational policies and procedures on designated manager on duty shifts to ensure the pet center is providing exceptional service to neighbors, and adhering to cleanliness, animal care, cash handling, safety and security standards. Leads the team through proper opening or closing procedures
• Performs register related management functions in the absence of the Team Leaders
• Assists in communicating team results and delegating tasks
• Learns and performs back office procedures to comply with standards and expectations. This may include making signage, updating price changes, and inputting cashier records
• Involvement with pet center recruiting including reviewing applications and participation in interviews
• Assists with Team Member onboarding and development by partnering with the Team Leader on training, providing clear and timely coaching, reinforcing neighborly behaviors, and being a role model
• Communicates opportunities to improve neighbor engagement and Team Member performance to Team Leader
• Acts as a Team Member when not acting as manager-on-duty nor learning operations
• Any other duties assigned by Team Leader

Successful Candidates Will Have the Following Qualifications:

• 2 years retail experience with interest in leadership roles
• Proficient in Microsoft Office (Word, Excel)
• The ideal candidate for this position is able to quickly build an emotional relationship with our neighbor’s and their pets
• Strong organizational skills
• Strong sales skills and customer service orientation
• Solid communication skills and the ability to motivate and lead others
• Excellent follow-up skills with attention to detail/accuracy
• Ability to work in a fast-paced, diverse environment while managing multiple tasks
• Passion for pets and an understanding of what pets means to their owners

Required Knowledge, Skills and Abilities:

• Ability to process information/merchandise through the POS register system
• Effective oral communication skills
• Ability to read, count and write to accurately complete all documentation
• Ability to freely access all areas of the pet center including backroom, register area and sales floor to actively supervise the pet center
• Ability to operate and use all equipment to run a pet center, including a forklift
• Ability to move or transfer merchandise throughout the pet center generally weighing 0-50 pounds
• Ability to climb ladders, bend and kneel
• Candidates must have reliable transportation to drive to pet centers, including ability to travel to other locations within the market to cover Team Leader shifts as needed
• Ability to work a flexible schedule including mornings, afternoons, evenings, weekends and holidays
• All candidates must pass a drug and background test, and be 18 years or older

Work Remotely

• No

Job Types: Full-time, Part-time

Pay: $14.00 - $16.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Education:

• High school or equivalent (Preferred)

Experience:

• Supervising Experience: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: In person

Benefits:

Salary : $14 - $16