Employee Relations Specialist

Salary Range: $65,000.00 - $80,000.00 per year

Company Description Pet Supermarket is a specialty retailer offering more than 8,000 pet care products and services online and in over 200 stores across multiple states. The company focuses on high-quality pet food, treats, toys, medicine, and clothing, along with grooming and dog wash services at selected locations. Pet Supermarket partners with local organizations to host adoptions and events that support animal welfare, creating a community-focused environment for pet lovers. Team members join a customer-centric, pet-friendly workplace that values service, compassion, and a strong connection to pets and their families.

Role Description The Employee Relations Specialist is a full-time, on-site role based in Fort Lauderdale, FL. This role is responsible for supporting a positive and inclusive workplace culture by addressing employee concerns, facilitating conflict resolution, and guiding leaders on fair and consistent people practices. Day-to-day tasks include managing employee relations cases, advising on performance management, interpreting and applying HR policies, and collaborating with HR and store leadership on engagement initiatives. The specialist will help design and implement employee engagement programs, ensure compliance with labor and employment laws, and maintain thorough documentation of employee relations matters. The role also involves conducting investigations, preparing reports and recommendations, and providing training or coaching to managers on effective employee relations practices.

Qualifications

• Strong experience in employee relations and employee engagement, including handling employee concerns, conflict resolution, and workplace culture initiatives.
• Knowledge of HR policies and procedures, with the ability to interpret and apply them consistently across locations.
• Solid understanding of labor and employment law, including compliance with federal, state, and local regulations.
• Background in performance management, including coaching managers, supporting performance improvement plans, and advising on corrective actions.
• Excellent interpersonal, communication, and consultation skills, with the ability to build trust at all levels of the organization.
• Strong analytical and documentation skills, including handling confidential information with discretion.
• Experience in a retail or multi-location environment is preferred.
• Bachelor’s degree in Human Resources, Business, or a related field, or equivalent relevant experience.