Assistant Store Manager

Summary

The Assistant Store Manager (ASM) supports the Store Manager in leading daily store operations, driving sales performance, and delivering an exceptional customer experience. This role assists with team development, inventory management, and operational execution while ensuring compliance with company standards. The ASM serves as acting Store Manager in their absence.

Essential Job Duties And Responsibilities

• Support the Store Manager in leading, coaching, and developing store team
• Drive sales performance and ensure excellent customer service standards
• Assist with scheduling, labor management, and daily operations
• Maintain inventory accuracy and merchandising standards
• Ensure proper care and safety of in-store animals
• Enforce company policies, procedures, and safety standards
• Act as Manager on Duty in absence of Store Manager
• Escalate operational or staffing issues as needed
  
  

Qualifications: To perform this job successfully, an individual must be able to gain and consistently demonstrate the following competencies:

• Support the Store Manager in leading, coaching, and developing store team
• Drive sales performance and ensure excellent customer service standards
• Assist with scheduling, labor management, and daily operations
• Maintain inventory accuracy and merchandising standards
• Ensure proper care and safety of in-store animals
• Enforce company policies, procedures, and safety standards
• Act as Manager on Duty in absence of Store Manager
• Escalate operational or staffing issues as needed
  
  

Experience, Knowledge, Skills, And Abilities

• 1-2 years of previous retail or leadership experience
• Strong communication and interpersonal skills
• Ability to multitask and prioritize effectively
• Customer-focused mindset
• Passion for animals and pet care
  
  

Physical Requirements

Ability to stand, walk, bend, and lift up to 50 pounds as needed. Frequent use of hands and arms.

Work Environment (Key Attributes)

• Demonstrates respectful and professional communication with team members, leadership, vendors, and customers
• Models a positive attitude and contributes to a collaborative team environment
• Actively listens, takes direction, and follows through on responsibilities
• Demonstrates accountability by meeting attendance, punctuality, and performance expectations
• Maintains a strong focus on safety, following all company policies and procedures
• Works with a sense of urgency while maintaining accuracy and attention to detail
• Adapts to changing priorities and business needs in a fast-paced environment
• Takes initiative, asks questions, and seeks continuous improvement
• Execute tasks with minimal errors in a timely and efficient manner.
• Attendance is consistent and meets or exceeds company standards.
  
  

We are an Equal Opportunity Employer. All applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, sexual orientation, marital status, order of protection status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, military status, an unfavorable discharge from military service, or any other protected category. We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.

Pet Station is committed to creating an inclusive and accessible hiring process. If you require an accommodation to complete your application, please contact us at humanresources@tahoepetstation.com. We are happy to assist!

People with a criminal record are encouraged to apply