What are the responsibilities and job description for the Veterinary Receptionist position at Pet Paradise?
At NewDay Veterinary Care, we believe in delivering high quality medicine along with an exceptional client experience in a compassionate environment. With our innovative, comprehensive pet care experience, patients can experience veterinary care in a less stressful environment. A place where routine exams, diagnostics, vaccinations, and wellness programs are only a splash away from the pool and their best friends..
Located at Pet Paradise, NewDay Veterinary Care provides the highest level of care for our patients, while recognizing the importance of work-life balance and a team-oriented approach to medicine. With over 20 hospitals and growing, NewDay Veterinary Care aims to create a positive culture of engagement, community, partnership, and social relationships to maintain an environment fostering both personal and professional development.
We are looking for a Veterinary Receptionist to join our team at our Jacksonville Airport clinic!
This role combines front desk responsibilities with light veterinary technician support, including assisting with patient handling, exam room preparation, and basic animal care tasks as needed. The ideal candidate is compassionate, organized, customer-focused, and comfortable working in a fast-paced veterinary environment.
As a Veterinary Receptionist, you will:
Greet clients and their pets warmly upon arrival and provide a positive, professional first impression
Escort clients and their pets into exam rooms and communicate effectively with veterinary staff to ensure smooth patient flow and timely care
Check clients in and out, process payments, and maintain accurate records in the system
Collect and update patient information to ensure medical records are current
Answer and direct multiple phone lines promptly and courteously
Handle client inquiries regarding services, products, or general pet care information
Assist with prescription refills and relay information between clients and the veterinary team as needed
Maintain the cleanliness and organization of the reception area and exam rooms
Assist with pet supply purchases (supplements, grooming items, over the counter treatments, or other items)
Support the team with daily administrative or client services tasks as needed
Preferred Knowledge, Skills and Abilities:
Excellent customer service and organizational skills including professional and polished phone etiquette
Reliable and flexible to Resort schedule needs including weekends and holidays as these are our busiest times
Light veterinary assistant or technician experience is a plus
Must be comfortable handling working around dogs of all sizes and cats
Excellent communication and multitasking skills
Ability to manage a high volume of phone calls with professionalism and accuracy
Proficiency with computers and scheduling systems
Ability to remain calm and empathetic in fast-paced or stressful situations
Perks & Benefits:
- Complimentary Pet Day Camp – Bring your dog with you to work!
- 30 Days of Complimentary Pet Boarding (non-holidays)
- On-demand pay with DailyPay
- Discounted Veterinary Care and Grooming Services (per location)
- Dog/Cat Adoption Assistance
- Fitness Reimbursement
- Paid Time Off (both full-time and part-time status)
- 401(k) with Company Match
- Health, Dental and Vision Insurance (full-time status)
WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin