Pet Aftercare Operations Site Manager

Position Overview:

Pet Meadow is seeking a dedicated and compassionate Operations Site Manager to oversee daily operations and ensure the highest standards of care, safety, and service. This role is responsible for managing a team, optimizing workflows, and maintaining operational efficiency in a sensitive and regulated environment.

Key Responsibilities:

· Oversee day-to-day operations across all service areas

· Manage, lead, and support a team of approximately 16–24 employees

· Ensure smooth coordination of schedules, staffing, and workflow

· Supervise drivers and oversee cremation and aquamation operations

· Ensure adherence to safety standards, protocols, and regulatory requirements

· Maintain high standards of service, safety, and professionalism

· Monitor performance and provide coaching, training, and development to team members

· Collaborate with leadership to improve operational processes and efficiency

· Handle escalations and support team members in sensitive or emotional situations

· Ensure compliance with company policies, procedures, and applicable regulations

· Assist in planning and implementing operational improvements

Qualifications:

· 5 years of experience in managing operations, supervisory, or general management role

· Strong leadership and team management skills

· Excellent organizational and problem-solving abilities

· Ability to work in a fast-paced, emotionally sensitive environment

· Strong communication and interpersonal skills

· High level of professionalism, empathy, and attention to detail

Preferred Qualifications (Not Required):

· Experience with transportation and dispatch operations

· Six Sigma certificate holder

Additional Requirements:

· Demonstrated sensitivity and professionalism when handling deceased pets and interacting with grieving pet owners

· Ability to work in environments involving exposure to biological materials, strong odors, elevated temperatures, and operational equipment

· Ability to comply with workplace safety standards, including proper use of personal protective equipment (PPE)

· Ability to perform physical tasks, including lifting, standing for extended periods, and manual handling

· Flexible availability, including weekends and holidays as required