Pet Aftercare Family Services Specialist

About Pet Meadow

At Pet Meadow: Rockville, we specialize in providing compassionate, professional, and reliable pet cremation services to veterinary hospitals and the families we serve. We are seeking a warm, composed, and deeply empathetic individual to serve as a Pet Aftercare Family Services Specialist — the primary presence for grieving families during one of the most difficult moments of their lives, ensuring every pet and family is treated with the utmost dignity and respect.

Responsibilities

• Serve as the first point of contact for visiting families and veterinary hospital partners, greeting guests and directing them appropriately
• Guide families through the viewing process by answering questions, and providing compassionate, attentive support
• Maintain a clean, orderly, and welcoming client waiting and viewing area at all times
• Answer phones and determine whether callers can be assisted directly or routed to the appropriate team member
• Contact families and veterinary hospitals to give and receive information as needed
• Enter and retrieve information from the company database accurately
• Create special orders and follow through appropriately upon arrival
• Perform routine clerical tasks including emails, printing, copying, and scanning
• Assist in the organization and administration of company objectives and policies
• Other duties as assigned

Required Skills & Experience

• High School Diploma or equivalent
• Interpersonal and customer service skills with a genuine ability to convey compassion to grieving families
• Proficient in Microsoft Office (Word, Outlook, Access) and able to send and receive email with attachments
• Strong organizational skills with the ability to manage multiple priorities in a changing environment
• Professional, composed demeanor in emotionally sensitive situations

Preferred Skills

• Experience in a bereavement, funeral services, pet-related, or customer-facing care role
• Passion for animals and supporting the families who love them — animal lovers encouraged to apply!

Benefits

• 401(k) with company match
• Medical, dental, vision, and life insurance (available after 60 days for full-time employees)
• Paid time off
• Company-provided apparel and PPE
• Opportunities for advancement and leadership development
• Inclusive and supportive work environment
• Employee assistance resources

Work Environment & Physical Requirements

• Work performed primarily in crematory, office, and family-facing settings
• Prolonged periods of sitting or standing depending on task
• Regular contact with deceased pets as part of normal job duties
• Ability to lift up to 50 pounds consistently
• Use of personal protective equipment (gloves, gowns, masks, etc.) as required

EEO Statement

Pet Meadow is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, or any other protected characteristic as outlined by applicable federal, state, or local laws.

Employment Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Employment with Anima Care – North America is on an at-will basis, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.

How to Apply

If you're passionate about helping others and want to make a meaningful impact in the pet aftercare industry, we encourage you to apply. Please submit your resume.