What are the responsibilities and job description for the Senior Manager, Distribution Center Operations position at Pet Food Experts?
Description
Pet Food Experts | Site Leader
At Pet Food Experts, we are passionate about delivering best-in-class service across a growing network of partners, from independent pet retailers to larger-scale operations. As our business continues to evolve, so does the complexity and impact of our Distribution Centers. We are looking for a Senior Manager, DC Operations to lead with both strategy and action, driving performance while staying deeply connected to the day-to-day operation.
This role is ideal for a hands-on operator and collaborative leader who thrives in a fast-paced environment and knows how to balance accountability, engagement, and execution.
What You'll Do
As the Senior Manager, DC Operations, you will oversee all aspects of Distribution Center performance, ensuring excellence across safety, people, quality, delivery, and cost.
You Will
This role requires more than operational expertise. We are looking for a leader who:
At PFX, We Don’t Just Move Product, We Build Relationships, Develop People, And Create a Culture Rooted In Our Values
Family. Inclusion. Dependability. Curiosity. Humility.
You’ll be part of a team that cares deeply about doing the right thing, working hard, and having fun along the way.
Benefits & Perks of Being Part of the PFX Pack
All employment offers are contingent upon completion of a background check.
Pet Food Experts | Site Leader
At Pet Food Experts, we are passionate about delivering best-in-class service across a growing network of partners, from independent pet retailers to larger-scale operations. As our business continues to evolve, so does the complexity and impact of our Distribution Centers. We are looking for a Senior Manager, DC Operations to lead with both strategy and action, driving performance while staying deeply connected to the day-to-day operation.
This role is ideal for a hands-on operator and collaborative leader who thrives in a fast-paced environment and knows how to balance accountability, engagement, and execution.
What You'll Do
As the Senior Manager, DC Operations, you will oversee all aspects of Distribution Center performance, ensuring excellence across safety, people, quality, delivery, and cost.
You Will
- Lead all operational, financial, and administrative functions of the DC
- Deliver on key performance indicators including Safety, People, Quality, Delivery, and Cost
- Build, develop, and retain a high-performing leadership team
- Create staffing and labor plans while driving efficient workflows across inbound, outbound, transportation, and inventory teams
- Stay close to the operation, stepping in when needed and leading from the floor, not just the office
- Foster a culture of engagement, accountability, and continuous improvement
- Partner cross-functionally to ensure on-time, accurate delivery to customers
- Drive Lean and continuous improvement initiatives to remove waste and improve efficiency
This role requires more than operational expertise. We are looking for a leader who:
- You are a hands-on operator and not afraid to roll up their sleeves
- Leads with a collaborative, team-first approach
- Balances high expectations with strong support and coaching
- Creates accountability while maintaining team engagement and morale
- You are flexible and willing to adjust schedule (early mornings, evenings) based on business needs
- Leads by example and sets the tone for performance, culture, and professionalism
- 5 years of leadership experience in distribution, warehousing, or logistics operations
- Experience across warehouse operations, inventory, shipping, and receiving
- Strong understanding of transportation, routing, and compliance (DOT/CDL preferred)
- Proven ability to lead teams, drive performance, and develop leaders
- Bachelor’s degree preferred
At PFX, We Don’t Just Move Product, We Build Relationships, Develop People, And Create a Culture Rooted In Our Values
Family. Inclusion. Dependability. Curiosity. Humility.
You’ll be part of a team that cares deeply about doing the right thing, working hard, and having fun along the way.
Benefits & Perks of Being Part of the PFX Pack
- Competitive Compensation
- Comprehensive Medical, Dental, and Vision Coverage
- Retirement Savings with Employer Match
- Flexible Time Off
- Paid Parental Leave
- Company-Paid Life & Disability Insurance
- Employee Assistance Program (EAP)
- Pet Perks & Product Discounts
- Additional Voluntary Benefits
All employment offers are contingent upon completion of a background check.