What are the responsibilities and job description for the Wellness Associate position at Pet Evolution Katy?
Pet Evolution Wellness Associate: Job Description
Our Mission: “Our mission is to help pets live the good life by providing the highest quality food, treats and grooming services.”
You must care about helping to improve the lives of pets and their owners. You must be outgoing, friendly, and helpful.
Qualifications: Experience in customer service in pet industry is preferred. You must be willing and able to consistently follow company policies and procedures, reliably carry out assigned duties, and behave in a positive, upbeat, and helpful manner. A strong achievement drive, empathy, integrity, pride, and good social skills are keys to success in our company.
Training: There is a 30-hour extensive in-store training period with a manager that must be successfully completed. In addition, we regularly hold advanced pet and pet product-training courses that you are required to attend, as well as occasional in-store training sessions. You will also receive on-the-job instruction from your managers.
Salary Range: Wellness Associates Salary Range is Based on Previous Work Experience.
Employee Benefits: Generous employee discount, flexible hours, fun work environment.
Time Commitment: Wellness Associates may be hired on a full- or part-time basis with hours varying accordingly. Overtime is required as needed. The position is non-exempt. Our busiest times are evenings and weekends. Even if we initially schedule someone for day shifts, we reserve the right to change schedules according to business needs.
Physical Requirements: You must be able to lift and carry up to 50 pounds on a regular basis in order to stock the store and to do carryout for customers.
Duties include:
- Greeting all customers that walk into Pet Evolution
- Engaging customers, determining their needs and informing them of products that meet those needs.
- Checking in and out all grooming and walk in services
- Promoting and selling Good life membership
- Being comfortable and overcoming objections
- Providing excellent customer service.
- Time management.
- Engaging customers, determining their needs, and informing them of products that meet those needs.
- Continually educate yourself about pets, pet products, and services through classes, reading, on-the-job training, and other means as available.
- Keeping informed about sales promotions, contests, and goals.
- Operating a computer cash register and accurately and efficiently completing transactions. Accurately reconciling daily sales and monies.
- Answering phones and providing accurate information in a pleasant and professional manner.
- Cleaning the facility and equipment.
- Stocking and organizing merchandise.
- Assisting customers with merchandise to their vehicle.
- Shrink and inventory awareness.
- Carrying out other duties assigned by supervisors in a cheerful and efficient manner
Job Types: Full-time, Part-time
Pay: $11.00 - $13.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
Salary : $11 - $13