Pet Care Operations Coordinator

In-Home Care Manager – Pet and Home Care Location: Urbana, MD
Compensation: $19/hour PTO, 401(k) with match, and employee discounts
Employment Type: W-2 Employee (Full-Time)
Schedule: 40 hours per week with rotating weekends and holidays
Reports To: Director of Operations

Hey, fellow juggler.

We know you've got your hustle figured out. You're probably reading this between clients, maybe while your coffee's getting cold, mentally calculating how this could fit into your already carefully orchestrated schedule. And honestly? We're impressed that you've made it work this long.

You're the person who's mastered the art of balance – managing multiple projects, keeping different clients happy, meeting deadlines that overlap in ways that would make other people's heads spin. You've built something flexible and sustainable, and you're not looking to give that up.

We get it. And we're not asking you to.

Pet and Home Care has been part of this community since 1999, and we're looking for someone who understands what it means to be trusted with people's most precious things. You already know that feeling – when a client chooses you over everyone else because they know you'll deliver, no matter what.

This role? It's built for someone who thinks like an entrepreneur.

You'll be the central hub of our in-home care operations, but here's the thing – we need someone who can think on their feet, make decisions, and run with them. Someone who doesn't need to be micromanaged because they've been managing themselves (and probably half a dozen other things) just fine, thank you very much.

Here's what this looks like in your world:

Client Relationship Management (But You Already Know This Game) You'll handle our pet parents the same way you handle your best clients – with that perfect mix of professionalism and genuine care. You'll coordinate their services, manage their expectations, and be the voice they trust when they need to know their fur babies are in good hands.

Operations That Actually Make Sense You'll oversee our pet sitter team using systems that actually work (Time to Pet software – it's pretty slick). Real-time scheduling, GPS tracking, automated communications. The kind of tech that makes your life easier, not harder. You'll solve problems as they come up because, let's face it, you're probably already solving problems all day anyway.

Building Something That Runs Smoothly You'll help create processes and improve workflows because you know what it's like when systems don't work. You've probably created your own systems for managing multiple clients and deadlines, so you understand the beauty of something that just clicks.

You're perfect for this if you:

• Already successfully manage multiple commitments and clients

• Have that entrepreneurial mindset where you see problems as puzzles to solve
• Know how to communicate clearly and professionally across different platforms
• Understand the importance of follow-through and reliability

• Can adapt your schedule while still meeting consistent expectations

What you bring:

• Proven experience juggling multiple responsibilities and deadlines

• Strong communication skills (you've been your own PR department)
• Organizational systems that actually work for you
• Comfort with technology and learning new platforms quickly

• Knowledge of Frederick and Montgomery County areas

Here's what we offer that actually matters:

• Consistent income stream – 30 - 40 hours a week you can count on, scheduled around your other commitments

• Autonomy – Make decisions, solve problems, run your domain
• Benefits that freelancers rarely get – PTO, 401(k) match
• Professional growth – Add operations management to your skill set

• A team that respects the hustle – We know what it takes to make multiple things work

The real talk:

This isn't your typical "punch the clock" situation. We need someone who can think strategically, move quickly, and handle the unexpected with grace. Someone who already knows how to be accountable to multiple people while maintaining their own standards of excellence.

If you're reading this and thinking "I could absolutely make this work with my current setup," then you're probably exactly who we're looking for.

Ready to add something meaningful (and financially stable) to your portfolio?