What are the responsibilities and job description for the Vice President of Business Operations position at Pestmaster Services?
Vice President of Business Operations
Pestmaster Services of the Hudson Valley
Location: Kingston, NY (On-site)
Salary: $90,000 – $125,000 per year Performance Bonuses based on specific kpi's being met.
Job Type: Full-Time | Executive Management
About Pestmaster Services of the Hudson Valley
Pestmaster Services of the Hudson Valley is a trusted leader in pest control, wildlife management, and exclusion services throughout Ulster, Dutchess, Columbia, and Greene Counties. As a fully licensed New York State DEC operator, we take pride in providing safe, effective, and environmentally responsible pest solutions using Integrated Pest Management (IPM) principles.
Our team is committed to professionalism, integrity, and excellence. We maintain a supportive, team-focused culture that values clear communication, accountability, and continuous improvement.
Position Summary
We are seeking a Vice President of Business Operations to lead and oversee the day-to-day operations of our growing pest and wildlife management business.
This executive-level role is responsible for managing a staff of approximately 10 team members, including our scheduling, HR, and accounting teams (accounts receivable/payable). The Vice President will ensure smooth operations, drive profitability, lead sales growth, and support company-wide strategic initiatives.
The ideal candidate has strong leadership experience in service operations management, sales development, and financial oversight, preferably within the pest control or home services industry.
Key Responsibilities
Operational Leadership
- Oversee daily business operations, workflow, and customer service efficiency.
- Lead and mentor office, administrative, and accounting staff.
- Develop and maintain operational procedures to ensure consistency, compliance, and quality.
- Partner with field operations leadership to align scheduling, routing, and customer satisfaction goals.
Sales & Growth Management
- Direct and support the sales team in achieving monthly and annual revenue targets.
- Lead strategic growth efforts across residential, commercial, and government contract sectors.
- Oversee proposal writing, contract negotiations, and bid submissions.
- Monitor performance metrics and identify opportunities for new revenue streams.
Financial Oversight
- Manage company budgeting, forecasting, and financial reporting.
- Oversee accounts receivable, accounts payable, payroll, and purchasing activities.
- Evaluate vendor relationships and purchasing decisions to ensure cost-effectiveness.
- Track and report on KPIs, including sales, expenses, and profit margins.
Human Resources & Compliance
- Supervise HR functions including hiring, onboarding, and performance management.
- Ensure compliance with New York State DEC licensing, safety standards, and company policies.
- Foster a culture of teamwork, accountability, and professional growth.
Qualifications
- Bachelor’s degree in Business Administration, Management, or related field (MBA preferred).
- 5 years of experience in business operations or executive management.
- Experience in pest control, wildlife management, or a service-based industry strongly preferred.
- Proven track record in sales leadership and revenue growth.
- Strong financial management, budgeting, and reporting skills.
- Excellent communication, leadership, and organizational skills.
- Familiarity with industry software (e.g., PestRoutes, ServiceTitan, or similar CRM/scheduling tools).
Compensation & Benefits
- Salary: $90,000 – $125,000 annually (based on experience)
- Bonuses: Performance-based, tied to company KPIs and profitability goals
- Benefits include:
- Health, dental, and vision insurance
- Paid time off and holidays
- Opportunities for advancement in a growing company
Our Culture
At Pestmaster Services of the Hudson Valley, we believe in leading with integrity and working as one team. Our culture is built around respect, professionalism, and pride in what we do. Every role is important — from the technicians in the field to the office team managing operations — and we recognize success through teamwork and shared achievement.
How to Apply
If you’re an experienced business leader ready to take an established pest control and wildlife company to the next level, we’d love to meet you.
Apply directly through really, or email your resume and cover letter to
paul@pestmaster.biz
Job Type: Full-time
Pay: $90,000.00 - $120,000.00 per year
Benefits:
- 401(k) matching
- Employee assistance program
- Health insurance
- Paid time off
- Professional development assistance
- Relocation assistance
Application Question(s):
- Do you have any experience in working in a service-based business?
Location:
- Kingston, NY 12401 (Preferred)
Ability to Relocate:
- Kingston, NY 12401: Relocate with an employer provided relocation package (Preferred)
Work Location: In person
Salary : $90,000 - $125,000