What are the responsibilities and job description for the General Manager – Pest Control Operations position at PEST KILLERS LLC?
Position Description: General Manager – Pest Control Operations
Commercial Services 360 | Southeast Michigan
Commercial Services 360 is a rapidly growing Southeast Michigan service organization launched in 2024. In a short period of time, we have built a strong presence in the market and today service more than 500 customer locations across our divisions.
As we continue to grow, we are looking for an experienced General Manager to lead our Pest Authority pest control division, currently generating approximately $1 million in annual revenue.
This is an opportunity for someone who knows the pest control industry, enjoys running day-to-day operations, and wants to play an important role in growing a business. We aren't looking for someone to simply maintain what's already in place. We want a hands-on leader who can build strong teams, create an exceptional customer experience, improve processes and help us take the business to the next level.
What You'll Do
As General Manager, you'll have responsibility for the day-to-day performance of the pest control operation and work closely with ownership to drive continued growth.
You will:
What We're Looking For
We are looking for someone who combines pest control knowledge with strong business and people leadership skills.
The right person will bring:
Why Join Us?
This is not a role where you'll simply inherit a mature operation and follow an established corporate playbook.
You'll have the opportunity to take ownership of a growing business, work directly with the founder, influence how the operation is built, and grow your responsibilities as the company expands.
Benefit package and bonus opportunities are available.
We're looking for a capable, driven leader with the right industry foundation, customer mindset and desire to grow with us — and we're willing to invest in helping that person succeed.
Commercial Services 360 | Southeast Michigan
Commercial Services 360 is a rapidly growing Southeast Michigan service organization launched in 2024. In a short period of time, we have built a strong presence in the market and today service more than 500 customer locations across our divisions.
As we continue to grow, we are looking for an experienced General Manager to lead our Pest Authority pest control division, currently generating approximately $1 million in annual revenue.
This is an opportunity for someone who knows the pest control industry, enjoys running day-to-day operations, and wants to play an important role in growing a business. We aren't looking for someone to simply maintain what's already in place. We want a hands-on leader who can build strong teams, create an exceptional customer experience, improve processes and help us take the business to the next level.
What You'll Do
As General Manager, you'll have responsibility for the day-to-day performance of the pest control operation and work closely with ownership to drive continued growth.
You will:
Lead daily pest control operations, including scheduling, routing, staffing and service delivery
Manage, coach and develop field technicians and other team members
Ensure customers receive responsive, professional and high-quality service
Handle escalated customer issues and build a culture centered around customer satisfaction and retention
Monitor operational performance, technician productivity, service quality and other key business metrics
Develop and improve processes to create greater efficiency and consistency as the company grows
Use Excel and company systems to analyze performance, track results and support business decisions
Assist with budgeting, forecasting and understanding the financial performance of the division
Ensure appropriate pest control procedures, safety standards and regulatory requirements are followed
Participate in recruiting, onboarding and training new team members as the operation expands
Develop relationships with existing commercial customers and identify opportunities to expand services
Participate in business development and new customer opportunities alongside ownership
Work closely with the owner on growth strategy, staffing needs and operational priorities
What We're Looking For
We are looking for someone who combines pest control knowledge with strong business and people leadership skills.
The right person will bring:
Previous experience in the pest control industry
Experience leading operations, technicians or a service-based team
Strong customer service instincts and the ability to build lasting customer relationships
The ability to hold people accountable while creating a positive, team-oriented environment
Strong organizational and problem-solving skills
Comfort working with numbers, operational metrics and financial information
Strong Excel skills and overall computer/technology proficiency
The ability to learn and effectively utilize scheduling, CRM and other business systems
An entrepreneurial mindset and comfort working in a growing organization where everyone is willing to roll up their sleeves
Strong written and verbal communication skills
A willingness to participate in business development without needing sales to be the primary focus of the position
Why Join Us?
This is not a role where you'll simply inherit a mature operation and follow an established corporate playbook.
You'll have the opportunity to take ownership of a growing business, work directly with the founder, influence how the operation is built, and grow your responsibilities as the company expands.
Benefit package and bonus opportunities are available.
We're looking for a capable, driven leader with the right industry foundation, customer mindset and desire to grow with us — and we're willing to invest in helping that person succeed.
Salary : $50,000 - $80,000