What are the responsibilities and job description for the Bilingual Customer Relationship Specialist - English/Spanish and or Portuguese position at Pest-End?
TUESDAY THRU SATURDAY HYBRID - MUST BE ABLE TO BE IN OFFICE ONE TO TWO DAYS A WEEK IN PLAISTOW NH
We are Pest-End - one of the fastest-growing, family-owned, and operated pest management companies in New England. Our company culture is single-handedly the most essential component of our continued success. We believe that to succeed as a business, our team members must thrive as individuals. That encompasses passionate and empathetic leadership, a 'think big, act small' mentality, and providing career paths that promote growth and internal promotions. We provide you with everything needed to be successful, competent, and confident in your role with Pest-End.
Who we need for Customer Service Representatives
We are looking for people who thrive off of helping others and go above and beyond to offer world class customer service. The ideal customer service representative must be comfortable talking to customers and working in a fast-paced environment. You must have the ability to multitask based on urgency, while offering top-notch customer service, to both internal and external customers. Our team is responsible for scheduling services, answering customer questions and inquiries, communicating with customers via email and phone, and supporting our inside and outside team members.
This position is located at our headquarters in Plaistow, NH during training with the possibility for hybrid schedules once fully trained. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the Team Member for this job. Duties, responsibilities.
Schedule: Subject to change as business needs require- Tuesday-Saturday 7am-6pm availability- office day Tuesday at current time.
Requirements:
What we require from our Customer Service Representatives
- Bilingual - English-Spanish or Portuguese preferred- open to discussion .
- Strong typing skills
- Excellent customer service skills
- Ability to resolve conflict in a professional and decisive manner
- Written and verbal communication skills for professional business interactions
- Proficient computer skills, especially regarding Microsoft Office Applications.
- Ability to work undistracted , free of noise for your entire shift.
- Ability to have strong dependable WIFI connection.
- Ability to relocate at any need due to WIFI issue at home office, barring it be a weather related concern.
- Ability to learn and apply general knowledge of the company, products, and services
- Ability to talk and type simultaneously when interacting with customers
- Good organizational and time management skills, including punctuality for on-time attendance
- Ability to work independently under general supervision and collaboratively as part of a team
- High school diploma or general education degree (GED)
- Pre-employment background check and drug screening
- 18 years or older
- Ability to work full-time Monday through Friday with occasional seasonal Saturdays.
Compensation details: 20-22 Hourly Wage