What are the responsibilities and job description for the Automotive Service Advisor position at Peruzzi Mitsubishi?
Job Overview
We are seeking a dynamic and customer-focused Automotive Service Advisor to join our fast-paced dealership team. In this vital role, you will serve as the primary point of contact for customers seeking vehicle maintenance and repair services. Your enthusiasm, mechanical knowledge, and exceptional communication skills will ensure a positive experience for every client. You will coordinate service appointments, explain repair options, and work closely with technicians to deliver top-quality automotive care. This position offers an exciting opportunity to blend sales expertise with technical understanding, helping customers keep their vehicles in peak condition while driving dealership success.
Responsibilities
- Greet customers warmly and listen attentively to understand their vehicle concerns and service needs
- Explain automotive repairs and maintenance procedures clearly, ensuring customer understanding and satisfaction
- Prepare detailed service estimates using auto estimating software, including parts, labor, and additional recommendations
- Upsell additional services such as oil changes, tire rotations, brake repairs, alignments, suspension work, and transmission servicing to maximize customer value
- Coordinate with technicians to prioritize repairs and ensure timely completion of services
- Manage service write-ups accurately while maintaining thorough documentation of customer interactions and vehicle history
- Handle cash transactions, process payments efficiently, and maintain accurate cash handling records
- Follow up with customers post-service to ensure satisfaction and promote repeat business through excellent customer service and relationship building
Experience
- Proven dealership experience as an Automotive Service Advisor or in a similar auto service management role
- Strong mechanical knowledge with hands-on experience in automotive diagnostics, repairs, and maintenance procedures including oil changes, brake repair, alignments, shocks & struts, diesel engine repair, air brake systems, suspension work, tire service, and auto body repair
- Familiarity with automotive estimating tools and service writing software
- Excellent customer service skills with the ability to communicate technical information clearly and professionally
- Experience in upselling services while maintaining integrity and customer trust
- Knowledge of vehicle systems such as transmissions, oil change procedures, auto body repairs, air brakes, alignment techniques, suspension systems, tire services, shocks & struts replacements
- Ability to handle cash transactions accurately while providing a seamless customer experience
- Sales experience related to automobile sales or parts is a plus but not required
Join our team if you’re passionate about cars and dedicated to delivering outstanding service! This role provides an engaging environment where your automotive expertise can shine while helping customers keep their vehicles safe and reliable. Please apply today by submitting your resume or reaching out to Rob Shoemaker at 215-949-6909.
Pay: $65,000.00 - $90,000.00 per year
Work Location: In person
Salary : $65,000 - $90,000