What are the responsibilities and job description for the Client Success Specialist position at Perspire Sauna Studio?
Position Overview
The Client Success Specialist is responsible for ensuring an exceptional customer experience across multiple brands. This role will oversee client scheduling, retention, and satisfaction, while also contributing to direct-to-customer sales efforts. The specialist will have a dotted-line supervisory relationship with team members to help align service quality with client expectations.
Additionally, the role will extend to our sister companies , ensuring members and clients receive top-tier service, proactive support, and intervention for at-risk clients to drive retention and long-term loyalty.
Customer Success Specialist – based out of our corporate office in Las Vegas supporting our Perspire business along with our Sister brands.
Key Responsibilities
(Primary Scope / 50-70% of time)
The Client Success Specialist is responsible for ensuring an exceptional customer experience across multiple brands. This role will oversee client scheduling, retention, and satisfaction, while also contributing to direct-to-customer sales efforts. The specialist will have a dotted-line supervisory relationship with team members to help align service quality with client expectations.
Additionally, the role will extend to our sister companies , ensuring members and clients receive top-tier service, proactive support, and intervention for at-risk clients to drive retention and long-term loyalty.
Customer Success Specialist – based out of our corporate office in Las Vegas supporting our Perspire business along with our Sister brands.
Key Responsibilities
(Primary Scope / 50-70% of time)
- Manage client scheduling and rescheduling to maximize efficiency and satisfaction.
- Monitor customer feedback and resolve service-related issues quickly and effectively.
- Provide oversight and support to team cleaners, ensuring quality standards are consistently met.
- Develop and implement client retention strategies, including proactive outreach to at-risk customers.
- Support sales initiatives by closing inbound leads, upselling additional services, and securing long-term commitments.
- Serve as the point of contact for client/member experience and retention initiatives.
- Proactively identify at-risk members and implement retention strategies.
- Support onboarding of new members to ensure a smooth and welcoming experience.
- Collaborate with management teams to improve customer service processes across all brands.
- Provide cross-brand client insights and recommendations to enhance retention and loyalty.
- Experience: 2 years in client success, account management, or customer-facing sales role. Experience in service-based industries (cleaning, fitness, wellness, or hospitality) strongly preferred.
- Skills:
- Strong interpersonal and communication skills (phone, email, and in-person).
- Excellent organizational and scheduling ability.
- Conflict resolution and problem-solving skills.
- Sales-oriented mindset with proven ability to close and upsell.
- Other: Ability to manage multiple priorities across different businesses. Bilingual skills a plus.
- Customer-Centric Mindset – puts client satisfaction and retention first.
- Detail-Oriented – ensures accuracy in scheduling and follow-ups.
- Leadership Support – able to guide and influence cleaners/service staff with professionalism.
- Sales-Driven – naturally identifies opportunities to upsell and grow client relationships.
- Adaptable – able to manage cross-brand responsibilities in a fast-paced environment.
- Competitive hourly or salary (depending on availability) performance-based bonuses tied to retention and sales metrics.
- Opportunity for career growth across multiple wellness and lifestyle brands.
- Employee wellness benefits, including discounted or free services across brands.
