What are the responsibilities and job description for the Implementation Project Manager, TPA position at Personify Health?
Overview
Who We Are
Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together in one place. We serve employers, health plans, and health systems with data-driven solutions that reduce costs while actually improving health outcomes. Together, our team is on a mission to empower people to lead healthier lives.
Learn even more about the work that drives us at personifyhealth.com.
Responsibilities
Ready to Lead Client Onboarding That Sets the Foundation for Long-Term Success?
Why This Role Matters
Every new client's first real experience with Personify Health comes down to one thing: does implementation go smoothly? This role sits at that exact pressure point, turning signed contracts into live, working platforms that clients actually trust. When you keep an implementation on track, you're not just checking boxes — you're setting the tone for the entire client relationship and protecting revenue the business has already booked. You're the person who makes sure new business and expansion sales don't stall out before they ever create value. Get this right consistently, and you become the reason clients renew, expand, and become references for the next deal.
What You'll Actually Do
Own end-to-end implementation delivery: Run the full project lifecycle for new client launches and expansion implementations, keeping every workstream moving toward a confirmed go-live date.
Coordinate across internal teams: Pull together the right people from every department involved in an implementation, keeping deliverables on schedule and dependencies from becoming blockers.
Manage third-party integrations: Handle the operational and tactical work of getting outside systems and partners connected and functioning correctly before launch.
Resolve client issues in real time: Field client questions and requests throughout the implementation process, solving problems fast enough that momentum never stalls.
Apply Personify Health's implementation methodology: Use standard tools, processes, and playbooks to keep projects consistent, predictable, and repeatable across every client.
Lead platform migrations: Manage the moving parts of migrating clients to new platforms or configurations without disrupting their existing service.
Feed client insight back to Product: Capture client feedback during implementation and route it to Product Development so real client needs shape what gets built next.
Support pre-sales when needed: Jump into RFPs, prospect calls, and finalist meetings to bring implementation expertise into the sales process and help close new business.
Back up Account Management and Client Delivery: Step in with operational and tactical support on an as-needed basis to keep client-facing teams running at full speed.
Drive process improvement: Identify what's slowing implementations down and help build more scalable processes for the whole team.
Qualifications
What You Bring to Our Team
Education & Experience
The Highlights:
Compensation: This position offers a base salary range of $75,000 - $85,000, depending on location, skills, and experience. You're eligible for our full benefits package starting day one.
Our Commitment: Personify Health is an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive—because diversity is core to who we are and critical to our work in health and wellbeing.
Stay Safe: Personify Health will never ask for payment or sensitive personal information like social security numbers during hiring. All official communication comes from verified company email addresses and or our secure applicant tracking system. Suspicious requests? Report them to talent@personifyhealth.com . View all legitimate openings at personifyhealth.com/careers .
Who We Are
Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together in one place. We serve employers, health plans, and health systems with data-driven solutions that reduce costs while actually improving health outcomes. Together, our team is on a mission to empower people to lead healthier lives.
Learn even more about the work that drives us at personifyhealth.com.
Responsibilities
Ready to Lead Client Onboarding That Sets the Foundation for Long-Term Success?
Why This Role Matters
Every new client's first real experience with Personify Health comes down to one thing: does implementation go smoothly? This role sits at that exact pressure point, turning signed contracts into live, working platforms that clients actually trust. When you keep an implementation on track, you're not just checking boxes — you're setting the tone for the entire client relationship and protecting revenue the business has already booked. You're the person who makes sure new business and expansion sales don't stall out before they ever create value. Get this right consistently, and you become the reason clients renew, expand, and become references for the next deal.
What You'll Actually Do
Own end-to-end implementation delivery: Run the full project lifecycle for new client launches and expansion implementations, keeping every workstream moving toward a confirmed go-live date.
Coordinate across internal teams: Pull together the right people from every department involved in an implementation, keeping deliverables on schedule and dependencies from becoming blockers.
Manage third-party integrations: Handle the operational and tactical work of getting outside systems and partners connected and functioning correctly before launch.
Resolve client issues in real time: Field client questions and requests throughout the implementation process, solving problems fast enough that momentum never stalls.
Apply Personify Health's implementation methodology: Use standard tools, processes, and playbooks to keep projects consistent, predictable, and repeatable across every client.
Lead platform migrations: Manage the moving parts of migrating clients to new platforms or configurations without disrupting their existing service.
Feed client insight back to Product: Capture client feedback during implementation and route it to Product Development so real client needs shape what gets built next.
Support pre-sales when needed: Jump into RFPs, prospect calls, and finalist meetings to bring implementation expertise into the sales process and help close new business.
Back up Account Management and Client Delivery: Step in with operational and tactical support on an as-needed basis to keep client-facing teams running at full speed.
Drive process improvement: Identify what's slowing implementations down and help build more scalable processes for the whole team.
Qualifications
What You Bring to Our Team
Education & Experience
- Bachelor's degree, or equivalent, in a related discipline
- 2–3 years of project management or software implementation experience on complex projects with large corporate clients
- Direct client-facing experience strongly preferred
- Background in SaaS and/or wellness, wellbeing, or healthcare environments (both preferred)
- Strong working knowledge of the Microsoft Office suite
- Experience with project management tools such as Microsoft Project or Smartsheet preferred
- Familiarity with implementation methodologies and platform migration processes
The Highlights:
- Competitive base salary and benefits effective day one
- Comprehensive medical and dental through our own health solutions (yes, we use what we build)
- Unlimited PTO—rest and recharge time is non-negotiable
- Mental health support, retirement planning, and financial protection
- Professional development with clear career progression and learning budgets
- Mission-driven culture where diverse perspectives drive real impact on people's health
Compensation: This position offers a base salary range of $75,000 - $85,000, depending on location, skills, and experience. You're eligible for our full benefits package starting day one.
Our Commitment: Personify Health is an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive—because diversity is core to who we are and critical to our work in health and wellbeing.
Stay Safe: Personify Health will never ask for payment or sensitive personal information like social security numbers during hiring. All official communication comes from verified company email addresses and or our secure applicant tracking system. Suspicious requests? Report them to talent@personifyhealth.com . View all legitimate openings at personifyhealth.com/careers .
Salary : $75,000 - $85,000