Clinical Scheduler

Clinical SchedulerBrooklyn, NYBilingual Spanish/English requiredThis is a full-time in person position.About Us: With 50 years of dedicated service to our communities, Personal Touch has been a trusted provider of home care. Our priority lies in ensuring exemplary patient care while fostering a supportive and empowering workplace culture for all team members. Why Choose Us: At Personal-Touch Home Care, we are committed to creating a rewarding and fulfilling experience for our team members. Our established history and reputation provide a stable and trusted foundation for your career. Join us in positively impacting the lives of our patients and their families. As a member of our team, you will enjoy a wide range of benefits that enhance your overall well-being and support your career growth. They include:• Employee Recognition Programs: We acknowledge and celebrate your contributions.• Comprehensive Health Benefits: We offer an inclusive package with Medical, Dental, Vision, Accident, and Long-Term Disability Coverage to ensure access to quality medical care while promoting overall wellness. • Generous Paid Time Off: We provide generous paid time off to ensure you can recharge and return to work refreshed, leading to greater productivity and job satisfaction. We support a healthy work-life balance. • Retirement Benefits: We offer a 401k plan to secure your financial future and help you save for retirement.• Life Insurance: We offer company paid life insurance providing peace of mind and financial protection for you and your loved ones. • Mileage Reimbursement: We make sure you're compensated for your business travel.• Opportunities for Professional Growth and Development: Empowering you to thrive and grow. • Employee Assistance Program: Supporting the well-being of you and your family.• Perks Program: Exclusive deals and offers on products, services, and experiences you need and love.Job Summary: Our Licensed Home Care Services Agency (LHCSA) is seeking a highly organized Nursing Visit Scheduler and Clinical Support Specialist to support our clinical operations. This role is responsible for coordinating and scheduling field nursing visits, maintaining accurate and up-to-date patient records in HHAeX EMR, and assisting the nursing department with audit preparation and compliance activities. The ideal candidate is detail-oriented, proactive, good communicator, and comfortable working in a fast-paced environment with multiple priorities and working knowledge of New York City geography—including boroughs, neighborhoods, and travel patterns. They must be confident using technology, running reports, managing spreadsheets.Responsibilities:Schedule, confirm, and track all nursing visits, including SOC, supervisory, and clinical follow-up visitsClustering visits geographically using strong knowledge of NYC boroughs, neighborhoods, and travel patternsMaintain patient records in the HHAeX EMR, process hospital transfers and discharges following NYS DOH LHCSA requirementsCommunicate with field nurses and managers to ensure smooth workflow and timely service deliveryServe as administrative support to the clinical department, including organizing charts, uploading documents, and managing deadlinesAssist with internal and external audits (DOH, OMIG, MLTC), including gathering documentation, compiling visit logs, and ensuring data accuracyMonitor email queues and task lists to ensure timely responses to inquiries and requestsProvide excellent customer service when interacting with patients, families, MLTCs, and contractsPerform other duties as assigned to support clinical operationsQualifications:Active New York State LPN licenseBilingual Spanish/English requiredMinimum 1 years of home care experience preferred, 1 year of nursing experience requiredStrong communication, critical thinking, and problem-solving skillsValid driver’s license and reliable transportation; travel throughout NYC required when visits need to be madeDesired Skills and Experiences:Strong working knowledge of NYC boroughs, neighborhoods, and surrounding areas to efficiently cluster and route nursing visitsStrong computer proficiency (Excel, Word, PDF editing, EMR HHAeX platform)Ability to manage spreadsheets, create simple trackers, and handle data entry with high accuracyFast and accurate typing skillsAbility to scan, upload, and organize documents logically and efficientlyExcellent communication skills and professional phone/email etiquetteStrong attention to detail and ability to manage multiple prioritiesExperience in home care, LHCSA (preferred) or CHHAPay: $24/hr-$26/hrJob Type: Full-timeWe are excited to welcome passionate and dedicated individuals to join our team at Personal Touch Home Care. We’re more than just a company; we’re a close-knit family dedicated to supporting each other’s success and well-being. Apply now and join us in making a positive impact on the communities we serve.

Salary : $24 - $26