What are the responsibilities and job description for the telephone position at Personal Telephone Answering Service?
Benefits/Perks
- Competitive Compensation
- Great Work Environment
Job Summary
We are seeking a Telephone Operator to join our team! As a telephone Operator, you will answer all incoming calls, answer questions, and direct calls to the appropriate people and places. You will also verify information over the phone, update documentation as needed, and keep notes on important calls. The ideal candidate can maintain a positive, helpful attitude even while handling multiple calls, has excellent customer service skills, and is comfortable on the phone.
Responsibilities
- Answering incoming phone calls, answering questions, and transferring calls to the appropriate places
- Juggle multiple callers and phone lines while maintaining a positive attitude
- Keep notes on important callers and information
- Take messages, as needed
Qualifications
- Excellent customer service skills
- Strong organizational skills
- Familiarity with computer phone systems helpful