Intake Coordinator - Hospice

PERSONAL CARE HOSPICE SERVICES, INC.

Job Title: Intake Coordinator

Position Summary

The Hospice Intake Coordinator is responsible for managing the intake and admissions process for patients referred to hospice services. This role serves as a central point of contact for referral sources, patients, families, and the interdisciplinary team, ensuring timely, accurate, and compassionate coordination of admissions, scheduling, and staffing while maintaining compliance with hospice regulations and organizational policies.

Essential Duties & Responsibilities

• Receive and process hospice referrals from hospitals, physicians, facilities, patients, and families
• Verify patient eligibility for hospice services based on clinical information and physician orders
• Coordinate and schedule hospice admissions, visits, and start-of-care services in collaboration with clinical leadership
• Assign and coordinate appropriate clinical staff (nurses, aides, social workers, chaplains, and other team members) to meet patient needs and ensure coverage
• Communicate scheduling changes, urgent admissions, and staffing needs to the interdisciplinary team in a timely manner
• Collect, review, and accurately enter patient demographic, clinical, and insurance information into the electronic medical record (EMR)
• Verify insurance coverage, obtain authorizations when required, and communicate benefits to patients and families
• Serve as a liaison between referral sources, patients, families, and hospice team members
• Ensure all required documentation is completed prior to or at admission
• Track, follow up, and resolve pending referrals, scheduling conflicts, and incomplete documentation
• Maintain compliance with Medicare, Medicaid, and hospice regulatory requirements related to intake and admissions
• Provide compassionate, clear communication to patients and families regarding hospice services and care coordination
• Participate in quality improvement activities related to intake, scheduling, and staffing workflows
• Maintain confidentiality and adhere to HIPAA regulations at all times

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree in healthcare or related field preferred
• 1–2 years of experience in hospice, home health, healthcare intake, scheduling, or staffing coordination preferred
• Knowledge of hospice philosophy, Medicare hospice guidelines, and insurance verification processes preferred
• Strong organizational, scheduling, and time-management skills with the ability to manage multiple priorities
• Excellent verbal and written communication skills
• Proficiency with electronic medical records and scheduling systems
• Ability to work independently and collaboratively within an interdisciplinary team
• Compassionate, professional demeanor with sensitivity to patients and families during end-of-life care
• Strong attention to detail and problem-solving skills in a fast-paced environment

Equal Employment Opportunity Statement:

Personal Care Hospice Services, Inc. is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation based on an individual's race (including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability, medical condition (including cancer and genetic characteristics), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender (including gender identity and gender expression), age (40 years and over), sexual orientation, veteran and/or military status, protected medical leaves (requesting or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), domestic violence victim status, political affiliation, or any other status protected by federal, state, or local laws.

Job Type: Full-time

Pay: $25.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

• Bereavement leave
• On-the-job training
• Paid orientation
• Paid sick time
• Paid time off
• Parental leave

Education:

• Bachelor's (Preferred)

Experience:

• Hospice: 1 year (Preferred)

Ability to Commute:

• Burbank, CA 91506 (Required)

Work Location: In person

Salary : $25 - $28