What are the responsibilities and job description for the IT Assistant position at Pershing General Hospital?
The IT Assistant provides technical assistance to computer users by troubleshooting hardware and software issues, both in person and remotely. They are responsible for installing, configuring, and maintaining computer systems, networks, and software. Key tasks include resolving user problems, providing technical support, and documenting issues and resolutions.
MINIMUM QUALIFICATIONS
Education/Experience:
High school diploma or equivalent (GED) required.
Experience in information systems in professional setting preferred. Information systems experience in a healthcare setting is highly preferred.
Technical Skills:
- Computer data entry and basic troubleshooting preferred.
- Strong understanding of computer hardware, software, networks, and operating systems.
- Ability to diagnose and resolve technical issues efficiently.
- Excellent verbal and written communication skills to effectively interact with users.
- Patience, empathy, and a customer-focused approach to support.
- Ability to manage multiple tasks and prioritize effectively.
Behavioral Competencies:
Support Pershing General Hospital and Nursing Home vision and mission.
Maintain confidentiality of all work information.
Demonstrate an ability to function successfully in a team environment.
Exhibit courteous, compassionate and respectful treatment of internal, external customers and co-workers.
Displays a positive attitude and flexibility in changing situations.
Compliance with PGH standards of conduct and ethics.
ESSENTIAL FUNCTIONS/ACCOUNTABILITIES: Assigned tasks and duties are not limited to the essential functions.
- Diagnosing and resolving hardware and software issues on desktops, laptops, and peripherals.
- Providing technical assistance to users via phone, email, or in person, including setting up new equipment and user accounts.
- Installing, configuring, and maintaining computer systems, networks, and software.
- Recording and tracking user requests, troubleshooting steps, and solutions in a help desk system.
- Clearly communicating technical information to users with varying levels of technical knowledge.
- Assisting with the procurement, installation, and maintenance of hardware and software.
- Implementing and maintaining security measures, including antivirus software and data backups.
- Providing basic training to users on how to use new software and hardware.
- Recognizing when to escalate complex issues to specialized IT teams.
