Part-Time Clinical/Clerical Administrative Assistant | LGBTQ+ Mental Health Agency

Are you passionate about creating real change for the LGBTQA and HIV/AIDS communities?

Do you believe in the transformative power of compassionate, affirming care? At Persad, we provide cutting-edge mental health and substance use treatment with empathy and understanding, meeting clients where they are.

If you’re driven by a commitment to personal healing, inclusivity, and expanding access to behavioral health care, this is your opportunity to make a meaningful impact. Join us in building a safe, welcoming space where every client feels seen, supported, and empowered. Together, we can break barriers and deliver care that changes lives.

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Why Choose a Career with Persad?
For over 50 years, Persad Center has been a cornerstone of LGBTQ mental health services. Guided by our core values—Accessibility, Dignity, and Representation—we celebrate diversity and strive to transform lives.

By joining Persad, you’ll become part of a compassionate team committed to balanced wellness and community impact.

Make a meaningful difference. Choose Persad and help build a stronger, more inclusive future.

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Organization Overview:

Persad Center has been providing life-changing services to LGBTQA individuals, families, and people living with HIV/AIDS since 1972. As the second-oldest LGBTQ mental health organization in the U.S., we offer a diverse range of mental health, behavioral health, substance abuse support, education, and family services.

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Clinical Administrative Assistant

The Clerical/Clinical Administrative Assistant provides administrative support in the office. The person in this role serves as the primary point of contact for administrative matters related to the Agency as needed. The Clerical/Clinical Administrative Assistant also serves as a liaison to Management Team, patients, and clinical staff. The ideal candidate will have Clinical experience including a strong understanding of medications, the ability to exercise good judgment in all situations, with strong written and verbal communication, administrative and organizational skills, and the ability to maintain a realistic balance among multiple priorities. The Clerical/Clinical Administrative Assistant will have the ability to work independently on projects, from conception to completion, and must be able to work under pressure at times to handle a wide variety of activities and confidential matters with absolute discretion. Disclosure of confidential information or violation of HIPAA are grounds for immediate termination. This is a full-time, non-exempt position working within the hours of office operations (M-F: 8 AM- 8 PM), and Saturday Front desk coverage as needed.

ESSENTIAL DUTIES & RESPONSIBILITIES

ADMINISTRATIVE SUPPORT

• Completes a broad variety of administrative tasks for billing, EHR, the Clinical Staff including managing Doctors/therapists calendar of appointments, composing, and preparing correspondence that is sometimes confidential
• Plans, coordinates, and ensures the Agency’s administrative tasks are completed
• Works closely and effectively with the Clinical & Administrative Staff to keep them well-informed of upcoming commitments and responsibilities, following up appropriately
• Prioritizes conflicting needs, handle matters expeditiously, proactively, and follows-through on projects to success completion, often with deadline pressures
• Assists & Supports Clinical Staff in management of the EHR system
• Runs reports as needed for Management team
• Conduct insurance verifications and ensure that they are current
• Work with Clinical Admin Manager to complete prior authorizations and medication refills.
• Work with Clinical Director on Quality Assurance so that quality of client care meets required standards

Agency Point of Contact

• Tending to front desk including greeting clients, answering phone calls and taking payments
• Training new Admin staff on all EHR systems
• Supporting Outreach and events as needed
• Serves as backup to the Intake team

QUALIFICATIONS

• Bachelor’s degree or 4 years' equivalent administrative experience required. Minimum 2 years' experience in the medical field preferred.
• Excellent typing/word processing at a minimum of 70 wpm
• Familiarity with Medical Terminology and using an EHR system
• Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint)
• Appropriate FBI, PA Act 33/34 fingerprint clearances.

Specialized Skills/Abilities/Knowledge:

• Clinical experience as a Medical Assistant or Phlebotomist.
• Knowledge and experience with medications, including handling prior authorizations.
• Ability to uphold confidentiality in accordance with HIPAA standards.
• Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
• Strong interpersonal skills and the ability to build relationships with stakeholders, including staff, board members, external partners and donors
• Expert level written and verbal communication skills
• Demonstrated proactive approaches to problem-solving with strong decision-making capability
• Highly resourceful team-player, with the ability to also be extremely effective independently
• Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response
• Demonstrate ability to achieve high performance goals and meet deadlines in a fast-paced environment
• Forward looking thinker, who actively seeks opportunities and proposes solutions

COMPENSATION

• $21-$22/hr determined by experience and qualifications.
• Other benefits include (health, dental, vision, life insurance, short and long-term disability insurance)

Our Commitment

An open and equitable personnel system will be established and maintained. Personnel policies, procedures, and practices will be designed to prohibit discrimination on the basis of race (to include hair type, hair texture, or hair style), color, religious creed (to include all aspects of religious observances and practice, as well as belief), disability, ancestry, national origin, age (40 and over), or sex (to include pregnancy status, childbirth status, breastfeeding status, sex assigned at birth, gender identity or expression, affectional or sexual orientation, and differences in sex), and retaliation.

Employment opportunities shall be provided for applicants with disabilities and reasonable accommodation(s) shall be made to meet the physical or mental limitations of qualified applicants or employees.

Information contained in this Job Description represents the standard method of accomplishing the duties of this position. The preceding Essential Duties and Responsibilities are not intended to be an exhaustive list of tasks and functions for this position. Other tasks and functions may be assigned as needed to fulfill the mission of the organization. Reasonable accommodations may be considered as required and/or requested.

Job Type: Full-time

Pay: $21.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Disability insurance

Work Location: In person

Salary : $21 - $22