What are the responsibilities and job description for the Customer Services Representative position at Perry Plumbing & Pipelining?
Job Summary:Our customer service team is a pillar of the entire organization’s effort to increase our customer’s satisfaction. We are looking for an outgoing and well-spoken Customer Service Representative to receive & make calls to assist customers with booking their appointments and promoting the brand’s services. Potential Merit Increase after 120 Days with Satisfactory Performance ReviewResponsibilities:Answer inbound customer calls in a fast-paced environmentEmpathize & understand customer’s urgent plumbing problemsBook the customer’s appointment in our dispatching systemAnswer customer questions and provide basic service informationMake outbound calls to schedule service callsSell and renew membershipsFollow scripting to provide a consistent experience for clientsCross-promote various trade services to customersCommunicate with customers via chat or emailComplete any responsibilities assigned by the managerSkills you bring for success:High School Diploma or Equivalent (Required)2-year degree a plus2 years of call center, customer service, sales, or appointment-settingQuick learner and ability to stay focusedStrong attention to detailFamiliarity with phone systems and IVR (DialPad, TalkDesk, Etc.) a plusExcellent communication skills, both verbal and writtenAbility to multitask in a fast-paced environmentExceptional customer service and phone skillsStrong attention to detail with problem-solving capabilitiesEmpathetic and PatientStrong listening skillsAbility to achieve target goalProficiency in Microsoft OfficeProficient at typing & comfortable with computersGood attendance is required for this position
Salary : $17 - $21