What are the responsibilities and job description for the Customer Fulfillment Manager position at Perrigo?
At Perrigo, we are driven by our mission to Makes Lives Better Through Trusted Health and Wellness Solutions, Accessible to All. We are proud to be a Top 10 player in the European Consumer Self-Care market and the largest U.S. store brand provider of over the counter and infant formula. Dedicated to providing The Best Self-Care for Everyone, we are the people behind the brands you trust. We are Opill®, Compeed®, Solpadeine®, NiQuitin®, ACO®, and many more. We Are Perrigo. We are committed to enhancing the wellbeing of our colleagues and consumers alike. We pride ourselves on fostering an inclusive, collaborative culture where each person can experience a sense of belonging.
Join us on our One Perrigo journey as we evolve to a blended-branded business to win in self-care.
Description Overview
The Customer Fulfillment Manager/Analyst role will either be a dedicated resource for a single customer account or covering multiple accounts depending on the strategic priority. As the primary customer facing role, this role will maintain overall service relationship with customer inclusive of supply availability, order management and demand consumption, leveraging analytics to maintain and distribute reporting to customer. Advocates customer needs and funnels inquiries through proper internal channels. Internal liaison for customer specific supply related questions. The role is an active member of the internal Customer team ensuring execution of order strategies related but not limited to, order oversight, abnormal demand, seasonal demand, shortages, and allocation. Supplements OCA (Order Compliance Analyst) with supply compliance (OTIF and Account specific supply compliance programs) activities inclusive of fines prevention and risk mitigation escalating through Customer team as necessary. Proactively lead and engage with customers on all Supply Chain and Logistic projects (MOQ, ordering patterns etc.) to drive efficiencies and sales growth based on customer stratification.
This is a hyrbrid opportunity and will require 3 days a week onsite.
Scope of the Role
Account Management:
- Maintains overall service relationship with customer
- Ensures supply availability
- Leads scorecard and goal alignment
- Conducts recurring customer meetings
- Oversees inventory allocation for promotions, special packs, displays, new items, discontinuations, and conversions
- Collaborates with customer on key drivers of their orders within lead time
- Communicates insights and triggers necessary changes
Order Management and Control:
- Leverages order management tools for accurate execution of order control
- Understands ordering patterns and communicates forecast consumption to planning, DC, and product allocation management
- Relays ordering impacts to customer
- Evaluates order shortages and codes to close orders
- Manages obsolescence risk of Finished Goods and in-process materials
- Collaborates on fines related to supply as necessary
Supply Chain Process Improvement:
- Leads and drives supply chain projects across all areas of Supply Chain functions
- Builds and maintains relationships across Supply Chain departments
- Leads discussion on special distribution impacts to order delivery/scheduling
Experience Required
- Bachelor’s Degree in business, supply chain or related field required
- 5 years of experience in customer-facing roles with recent supply chain experience preferred.
- Excellent analytical and problem-solving skills
- Excellent interpersonal skills and ability to work in a matrix environment.
- Strong verbal and written communication skills
- Aptitude for commercial acumen and prioritization
- Ability to become extremely proficient and knowledgeable to customer systems.
- Ability to work independently on multiple concurrent projects is necessary.
- Previous supervisory or management experienced preferred
Benefits
We believe our people are our greatest asset. Alongside competitive compensation, we offer benefits tailored to supporting you and your family, as well as career development opportunities to ensure you feel valued and supported, both professionally and personally.
Find out more about Total Rewards at Perrigo.
Hybrid Working Approach
We love our offices and the setting they provide for in-person collaboration and celebration. But we also appreciate the opportunity to work remotely can energise you too, so we promote flexibility with the ability to work two days a week from home in many roles.
We are proud to be included in the Forbes list of "America's Best Employers by State 2024". Find out more here
Applicants please note: To apply to this position please click the APPLY button at the bottom of the application. (The SAVE button will only save your profile information but not submit an application for this open position.) Thank you.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other characteristics protected by law. Our full Equal Employment Opportunity and Affirmative Action Policy Statement is available on our main career site in English and Spanish and will be provided in other accessible forms for persons with disabilities. #DIV #weareperrigo
