Head of HR

Position Overview:

We are partnering with one of our clients to hire their HR Generalist/HR Sr. Manager, who will play a key role in overseeing and executing all core human resources functions. Reporting to the COO, this position will manage HR compliance, employee relations, recruitment and onboarding, payroll and benefits administration, and performance management. The ideal candidate is bilingual (English/Spanish) and brings strong HR experience within a manufacturing or comparable environment.

This is a hands-on role suited for someone who is proactive, energetic, and committed to supporting the company’s growth. The right individual thrives in a fast-paced setting, demonstrates strong leadership and ownership, and is comfortable operating in a scaling organization.

Key Responsibilities:

• HR Compliance: Ensure compliance with federal, state, and local employment laws and regulations. Update and maintain the employee handbook and HR policies as needed.
• Employee Relations: Serve as the primary point of contact for employee concerns, providing guidance and resolving issues in a timely and effective manner. Foster a positive workplace culture that aligns with the company’s values and goals.
• Recruitment and Onboarding: Manage the end-to-end recruitment process, including preparing job descriptions, posting job openings, screening candidates, conducting interviews, and preparing offer letters. Oversee the onboarding process to ensure new hires are well-integrated into the company.
• Payroll and Benefits: Liaise with the finance department to ensure accurate payroll processing and administer employee benefits. Lead the negotiation and renewal of health care plans and other benefits programs.
• Performance Management: Streamline and manage the employee appraisal process, ensuring timely and constructive feedback is provided. Support managers in setting clear goals and development plans for their teams.
• HR Data Management: Maintain accurate and up-to-date employee records, including personal information, job history, and performance data. Generate HR reports as needed to support decision-making.
• Training and Development: Identify training needs and coordinate professional development opportunities for employees. Assist in developing and implementing training programs to enhance skills and performance.
• Workforce Planning: Partner with department heads to identify staffing needs and develop strategies for talent acquisition and retention.

Key Performance Indicators (KPIs) and Qualitative Metrics:

• HR Compliance: Achieve 100% compliance with all relevant labor laws and regulations, with no legal disputes or penalties.
• Employee Relations: Measure employee satisfaction and engagement through regular surveys and track the resolution time for employee issues. Aim for a 90% satisfaction rate and timely resolution within 48 hours for minor issues and within a week for more complex matters.
• Recruitment and Onboarding: Track time-to-fill and time-to-onboard metrics, aiming for a 30-day average time-to-fill and a 90-day successful onboarding rate for new hires.
• Payroll Accuracy: Maintain a 99% accuracy rate in payroll processing, with no significant discrepancies reported.
• Benefits Management: Successfully negotiate and renew healthcare and benefits plans on time, maintaining or improving employee satisfaction with benefits offerings.
• Performance Management: Achieve a 95% completion rate of annual performance appraisals on schedule, with documented improvement in individual employee performance.
• Training and Development: Implement at least two new training initiatives annually with measurable improvements in skills and performance among employees.
• Employee Retention: Track and aim for a turnover rate below industry benchmarks, particularly within the production team.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 5 years of experience in HR, with a focus on compliance, employee relations, and payroll/benefits administration.• Bilingual in English and Spanish is essential.
• Experience working in a manufacturing or food and beverage environment is highly desirable.
• Strong knowledge of HR laws, regulations, and best practices.
• Excellent interpersonal, communication, and problem-solving skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Proficient in HRIS and payroll systems, with strong MS Office skills.