Membership Coordinator - PT

The Museum is seeking a Membership Coordinator - Part Time to assist with all aspects of membership, such as growth in new members, increasing member retention, benefits fulfillment, member communications, and assisting with departmental needs related to marketing, stewardship, and engagement strategies. The Membership Coordinator will assist with the implementation of a new membership program to better engage constituents in advancing our mission. Working in cooperation with other departments, the Membership Coordinator assists with a variety of projects including member renewals, member events, digital campaigns, on-site membership sales, digital communications and website presence as it relates to communicating and cultivating members. Candidate should have analytical skills to accurately create data reports and report findings to the Membership Manager. Bilingual (English and Spanish) preferred.

Essential Duties:

Support Membership Manager with membership sales, member interactions and service, event planning and execution and with other guest service needs as required. Adheres to annual revenue goals and works towards opportunities and strategies to increase base of support, membership base, and revenue.

Scope of work includes: 

• Work hours as required, including weekend and weekdays.

• Work with the Annual Giving Manager on the retention of existing members and the recruitment of new members through gift processing, database management, communications and member servicing.

• Work with Guest Services to ensure effective on-site membership sales, membership materials and promotions to encourage non-member prospects to join.

• Coordinate and assist with the planning, preparation and execution of member events—approximately 10 times a year.

• Ensure brochures, cards, and other core membership materials etc. are updated, printed, and mailed in a timely fashion.

Position Responsibilities:

• Assist with in-house procedures for processing, fulfilling and reporting on member utilization of benefits.

• Help fine-tune content for member communications such as newsletters, emails, welcome packets, and tax deductibility/thank you letters.

• In collaboration with Guest Services, assist as part of a strong front-line membership sales effort to achieve goals and excellent member service.

• Collaborate to implement marketing efforts related to member acquisition/renewal/development. 

• Support the overall development team during various donor events as needed.

• Be open and responsive to all membership constituencies, to help all members get the most out of the program, with a view to renewing and upgrading their membership over time.

Supervisory Responsibilities: None.

Qualifications:

• 1  years of work experience; preferably within membership and/or nonprofit fields.

• Exceptional written communication skills and ability to develop tailored materials crafted to address member interest and perspectives.

  • Preferably in both English and Spanish.Record of achieving goals and maintaining effective systems to manage multiple projects.

• Proven experience with CRM databases preferred.

• Must be proficient in Microsoft Office programs, including Word, Excel, and Power Point.

• Must be a person who acts with integrity and is personally accountable for their results.

Abilities:

• The ability to effectively communicate with the staff and the public.

• Ability to learn and adapt to various software and technology programs to complete work duties.

• Self-motivated, organized, attentive to detail, and the ability to manage time and effectively function without close supervision.

• Ability and willingness to work flexible hours including evenings, weekends, holidays and special events as needed.

• Flexibility in outlook and ability to pivot quickly.

• Strong organizational skills and attention to detail.

• Ability to relate well to constituents at all levels a must; customer service experience preferred.

Essential Functions:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

• While performing the duties of this job, the employee is regularly required to:

  • Sit for extended periods of time while utilizing materials such as computer and project management tools.

• While performing the duties of this job, the employee must occasionally:

  • Lift and/or move up to 20 pounds. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions