What are the responsibilities and job description for the Customer Service Representative - Permit Coordinator position at Permit America, Inc.?
Company Description
Permit America, Inc. is a leading provider of transportation services tailored to the trucking industry. Our knowledgeable team is committed to meeting and exceeding the needs of our customers with unparalleled expertise and dedication. Based in Frankfort, Kentucky, we offer comprehensive support to help streamline client operations and improve efficiency. At Permit America, our passion is delivering quality service and ensuring client satisfaction in navigating complex industry regulations and requirements.
Role Description
This is a full-time role for a Customer Service Representative - Permit Coordinator. Responsibilities include providing professional customer support, assisting clients with permit coordination, addressing questions or concerns, assisting Permit Consultants as needed, ensuring customer satisfaction, and maintaining excellent customer experiences. The role requires high attention to detail and effective communication to manage customer relationships and support their transportation needs.
Qualifications
- Strong skills in Customer Service, Customer Support, and Customer Experience
- Proficiency in ensuring Customer Satisfaction and enhancing overall client interactions
- Exceptional communication abilities, both verbal and written
- Proven ability to handle multiple tasks efficiently with attention to accuracy
- Proficiency in using computer systems and office software
- Prior experience in transportation or logistics is a bonus