What are the responsibilities and job description for the Peloton Support Analyst position at permianres?
Job Description: Permian Resources (NYSE: PR) is seeking a Peloton Platform Support Analyst in Midland, TX, reporting to the IT Director of E&P Systems. This role provides production support and continuous improvement for Peloton applications across drilling, completions and operations workflows, with specific emphasis on WellView and SiteView. General Responsibilities Provide day-to-day production support for Peloton applications with primary focus on WellView and SiteView (issue triage, root cause analysis, resolution, and user communication) Troubleshoot and coordinate resolution of incidents and service requests in an Allez (SaaS) environment, including configuration-based issues and vendor escalations Troubleshoot and resolve failures across the full data integration pipeline: inbound and outbound integrations for WellView and SiteView, Peloton’s ETL process into Snowflake, and downstream consumption in Databricks; identify the point of failure across each layer and coordinate resolution with integration developers Administer and update Peloton workflow configurations, UDL changes, mappings, security/roles following change control and documentation standards Partner with drilling, completions, and production stakeholders to capture and confirm requirements for platform changes; evaluate and communicate the downstream impact of changes between WellView and SiteView to ensure cross-application consistency Maintain operational readiness: monitoring, runbooks/KBs, release validation, user training materials, and on-call support as required; ensure solutions meet security and audit expectations Required Qualifications BS/BA in Information Systems, Computer Science, Engineering, or equivalent practical experience Application support experience supporting business-critical SaaS or enterprise platforms with production ownership 5 years hands-on experience supporting Peloton WellView and SiteView (configuration, troubleshooting workflow/data issues, UDLs, etc.) Hands-on experience troubleshooting data integration failures across multi-layer pipelines; familiarity with Peloton’s ETL processes, Snowflake, and Databricks, including the ability to trace failures from source system through to downstream consumption Preferred Qualifications Experience troubleshooting specifically in an Allez environment Familiarity with ITSM processes and tools (incident/problem/change management) SQL proficiency and experience supporting integrations and reporting Demonstrated experience collaborating with integration developers and vendors to diagnose failures, confirm fix scope, test resolutions, and prevent recurrence; able to bridge the gap between functional requirements and technical implementation Oil & gas domain knowledge (drilling/completions operations, well lifecycle data) and experience supporting E&P applications in a field-centric environment Permian Resource is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Permian Resources (NYSE: PR) is an independent oil and natural gas company focused on driving sustainable returns through the responsible acquisition, optimization and development of high-return oil and natural gas properties. The Company’s operations are focused in the Permian Basin, with assets concentrated in the core of the Delaware Basin. Permian Resources is headquartered in Midland, Texas.