Vice President Executive Medical Director of Operations

Foundation Integration and Execution

• Operationalizes KP Medical Foundation standards locally, addresses market-specific barriers, and is accountable for execution at the department and service-line levels.
• Serves as the operational physician executive responsible for implementing WPMG and KP Medical Foundation strategic priorities, operating standards, and care delivery expectations within the Market.
• Translates enterprise and Market strategies into actionable plans across departments, service lines, and the Market, ensuring consistent execution while adapting to local needs and challenges.
• Drives implementation of WPMG and Foundation standards and performance expectations across clinical operations through innovative problem solving, operational redesign, and change management.
• Partners with clinician, operational, and Foundation leaders to identify and address market-specific barriers while maintaining alignment with WPMG and Foundation objectives.

Leadership

Professional Respect and Credibility:

• Models behaviors aligned with KP Medical Foundation and Enterprise mission, vision, values, and strategic goals.
• Promotes a Leading as One KP mindset through enterprise collaboration, shared accountability, and alignment of operational and clinical priorities.
• Builds trust and credibility through integrity, transparency, sound judgment, service excellence, and commitment to sustainable culture change.
• Collaborates with the Market Vice President of Ambulatory Operations to advance organizational priorities, operational effectiveness, and a respectful, high-performing work environment.
• Partners with market leadership to support operational performance, quality outcomes, partnership opportunities, and assessment of network needs and effectiveness.
• Provides credible clinical leadership with Continuum leadership and interdisciplinary teams, promoting respectful engagement, clear communication, and alignment with organizational standards.

Clinical Proficiency:

• Maintains clinical proficiency by staying current on health care delivery practices, public policy trends, regulatory requirements, and emerging issues affecting patient care and clinical operations.
• Maintains knowledge of major advances in medicine and applicable specialties, including evidence-based standards of care and clinical best practices.
• Enhances clinical expertise through ongoing professional development, including conferences, educational seminars, continuing medical education, and relevant professional association activities.

Communications:

• Communicates WPMG and KP vision, mission, strategic priorities, and operating plan with clarity, credibility, and executive presence to align medical group leadership and care delivery operations.
• Promotes transparent, timely, and effective communication among KP employees, clinician leaders, medical staff, and executive stakeholders to support shared understanding, engagement, and organizational alignment.

Strategic Leadership

• Provides strategic oversight of where, how, and by whom care is delivered across the Market, in collaboration with Health Plan and Permanente Medical Group partners.
• Leads development and execution of strategic goals that differentiate KP through exceptional service, clinical quality, patient experience, and operational performance.
• Partners with the Vice President of Ambulatory Operations to plan, implement, and evaluate new care delivery models aligned with Market objectives and KP Medical Foundation priorities.
• Supports Market expansion and business growth by establishing priorities, aligning with enterprise objectives, and collaborating with Market and KP Medical Foundation leadership.
• Provides clinician and Market-level perspective on workforce planning, labor relations, and goal setting to support sustainable operational and organizational outcomes.

Leadership Development:

• Coaches, mentors, and develops direct reports to strengthen leadership capability, accountability, performance, and readiness for expanded responsibilities.
• Builds a leadership pipeline by identifying and developing emerging leaders to support succession planning, organizational stability, and long-term priorities.
• Advances inclusive leadership by developing cultural competency, adaptability, and awareness in self and others to address diverse patient care experiences and needs.

Strategic Direction

• Directs the design and advancement of medical care programs, including the Kaiser Permanente Medical Care Program, as directed by the EMD. Ensures network partnerships align with organizational strategy and collaborates with Health Plan leaders to support strategic network composition.
• Evaluates partnership opportunities, builds strong network relationships, and assesses performance to ensure the network remains responsive, aligned, and positioned to meet evolving organizational goals.
• Leads organizational change by integrating diverse perspectives, building stakeholder ownership, and advancing long-term enterprise priorities.
• Partners with the Vice President of Ambulatory Operations to oversee ambulatory clinic operations and programs, collaborating with the KP Medical Foundation and Market Leadership Team to drive improvement, operational alignment, and strategic execution.
• Creates and sustains an environment where clinicians and providers thrive by advancing workforce sustainability, professional growth, transparent communication, engagement, and satisfaction across the care delivery system.

Operational Excellence

Operations:

• Executes WPMG and Foundation operational standards across departments, service lines, and care settings through effective leadership, process improvement, and change management.
• Leads operational excellence across the integrated delivery system by coordinating care, optimizing internalization of services, and improving performance, access, and efficiency.
• Provides clinician and Market-level perspective to inform labor relations, operational decisions, workforce alignment, and delivery system effectiveness.
• Achieves experience standards and Market benchmarks through operational discipline, accountability, service excellence, and continuous improvement.
• Ensures high-quality care by setting operational expectations, monitoring accepted standards, and leading improvements in clinical outcomes and reliability.
• Optimizes care delivery resources to support efficiency, fiscal stewardship, capacity management, and sustainable performance.
• Designs and advances medical care programs, including the Kaiser Permanente Medical Care Program as directed by the EMD, to improve performance, care integration, quality, and affordability.
• Partners with professional and facilities contracting teams to align vendor, provider, and facility arrangements with operational priorities and delivery system needs.
• Informs capital and facilities planning by identifying infrastructure needs, capacity requirements, and investment priorities supporting care delivery and long-term performance.
• Integrates care delivery across departments, ambulatory care, and the continuum to reduce silos, improve coordination and member/patient experience, and advance affordable, high-quality care.
• Advances an equity-centered culture by identifying health disparities, developing system-level interventions, and embedding equitable practices into operations, care delivery, and performance improvement.

Quality of Care:

• Partners with Medical Directors and Quality leaders to ensure high-quality care and strategically design operational programs and initiatives that drive continuous improvement.

Care Experience:

• Shares accountability with KFHPCO leadership for patient access and overall customer and patient satisfaction with KPWA.
• Develops a culture of exceptional service and ownership across all sites.

Finance and Resource Management:

• Provides financial leadership for total cost of care, using PMPM measures to guide affordability, resource utilization, and operational decisions in collaboration with Health Plan and Permanente Medical Group partners.
• Shares executive accountability with the WPMG Senior Executive Team, KFHPWA leadership, and WPMG Executive Financial Officer for regional financial performance, fiscal discipline, and alignment with strategic and operational priorities.
• Partners with senior operations leaders to develop and execute enterprise resource strategies that optimize care delivery capacity, strengthen financial stewardship, and support sustainable performance.

Innovation:

• Provides strategic sponsorship and executive leadership for innovation, including workforce planning, care delivery redesign, service planning, practice optimization, clinical technology, digital health, regional labor-management partnership priorities, and health equity across all populations.
• Partners with informatics and operational leaders to leverage information systems, data, and digital capabilities to enhance clinical practice, care team effectiveness, and innovation.
• Identifies, evaluates, and advances emerging technologies, innovative care models, and new products that accelerate transformation, improve performance, and strengthen market leadership.

Staff Engagement and Relationship Management

• Serves as a key liaison between the Medical Group and KFHPWA, supporting collaboration on staffing, operations, and alignment among WPMG, other KP regions, and the Program Office.
• Builds inclusive, collaborative stakeholder relationships by modeling inclusive behaviors, advocating for equitable practices, and fostering trust.
• Partners with clinicians and operational leaders to strengthen engagement and promote a satisfying, sustainable work environment that supports clinician success.

HR Management:

• Partners with KFWA HR leadership to design and sustain HR practices, systems, and leadership development strategies supporting physician and clinician performance, engagement, workforce effectiveness, and organizational alignment.
• Provides HR consultation and support to direct reports and WPMG leadership on workforce planning, employee relations, performance management, change implementation, and leadership effectiveness.

Performance Management:

• Oversees Senior Medical Director performance by setting clear leadership expectations, monitoring outcomes, addressing gaps, and ensuring accountability.
• Partners with WPMG and KFHP HR to manage complex physician, clinician, and staff performance matters, including performance concerns, corrective action, coaching, and escalated management issues.
• Conducts formal performance evaluations for Senior Medical Directors, KPWA managers, and other direct reports, ensuring timely feedback, documented expectations, goal assessment, and organizational alignment.
• Identifies high-potential providers with leadership capabilities, provides performance-based coaching and development, and partners with WPMG HR and KPMF to connect selected providers with appropriate leadership training.