What are the responsibilities and job description for the Customer Service Representative position at Perma-Bound Books?
**Resumes are required to be updated within 30 days of job posting.**
Perma-Bound is seeking a reliable and punctual customer service representative to join our team. A qualified candidate ensures precise data entry, seamless communication and proactive problem solving.
This role serves as a vital point of contact for our customers.
Responsibilities include but not limited to:
- Answer inquires, solve problems, and process transactions with customers.
- Collaborate through phone and email with Perma-Bound representatives and customers.
- Enter, edit and validate orders for customers including special processing specifications.
What we look for in a candidate:
- Reliable and punctual
- Technical Aptitude; experience with standard office software and basic Windows navigation. Included but not limited to are Gmail, Sheets, Docs.
- Professional email and phone etiquette
- Attention to detail
- Time management
Hours:
Monday-Friday 8:00-4:30
Job Location:
617 East Vandalia Road Jacksonville, IL 62650
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Experience:
- customer service: 1 year (Required)
Ability to Commute:
- Jacksonville, IL 62650 (Required)
Work Location: In person
Salary : $18