Medical Receptionist - Ophthalmology/Optometrist Office

About us

Perlman Center for Eye and Eyelid Surgery is a company in Woodland, CA 95695. We are autonomous, supportive and our goal is to Provide patients with quality care.

Our work environment includes:

• Flexible working hours
• Company perks

Summary of Responsibilities

The receptionist is responsible for efficient, friendly admission of patients into the Perlman Center. Responsible for maintaining patient charts and records. Responsible for coordinating all telephone traffic for the Perlman Center. Makes and schedules procedures & appointments for patients in an efficient and timely manner.

List of Responsibilities/Duties

• Pulls daily scheduled patient charts/records and authorizations

• Schedule all provider appointments, including scheduling and, when necessary, coordinating ancillary testing when necessary and ensuring pre-certs and prior authorizations are received.

• Bump, cancel and handle no-show appointments according to established process.

• Check in patients to the office. This process includes greeting the patient, verifying all personal information (address, telephone, etc.), verifying method of payment, verifying insurance, collecting co-payment when applicable, entering necessary information into computer system, and providing any requested information to patients.

• Provides other staff and department with translation assistance

• Files charts back into shelves

• Translate for the patients as necessary for all functions in the office.

• Maintains supplies related to the job function.

• Assists other patient service staff as needed.

• Greets patients promptly and professionally.

• Properly triages patients and visitors.

• Responds easily to routine requests for information.

• Maintains patient confidentiality at all times and communicates with Office Manager regarding procedural changes and concerns.

• Cooperates and communicates with all staff members and physicians about patient matters.

• Participates in professional development efforts to remain current on medical record regulations.

• Communicates with all staff members about proper filing/scanning procedures.

• Understands and follows through with appropriate medical record charges.

• Communicate any expected delays to patients.

• Work with patients, families and/or staff in handling and resolving problems that occur during the course of visit.

• Provide management with perception of physician office practice services.

• Request, prepare and ensure the completeness of the patient medical record.

• Collect and make change for payments received, complete receipt for patient, and follow appropriate University paperwork to record transaction.

• Compare daily cash amounts against daily transactions in order to ensure that records balance.

• Verify and coordinate patient referrals.

• Prepare accurate billing documents utilizing knowledge of ICD-10, CPT coding and managed care plans.

• Answer phone system, handle and/or direct call to appropriate area; place calls as requested by supervisor.

• Effectively manage dynamic, potentially stressful patient encounters.

• Maintain the general appearance of the waiting room or reception area and restroom; straighten magazines, chairs and other light furniture, make sure there are cups on the water cooler and toilet paper and paper towels in the restroom..

• Maintain working knowledge of all office equipment, fax, copiers, phones, etc.

• Use excellent guest relations skills in all interactions with patients, visitors and staff.

• Position requires accuracy, thoroughness, and an understanding of medical records procedures and regulations.

• Requires ability to communicate about these matters. Work is repetitious at times.

• Skill in operating computer, word-processing software, fax machines and copier machines.

• Alphabetization and spelling skills a must.

• Able to read, write and communicate and present a neat professional appearance.

• Create a good impression as a friendly, empathetic, composed and efficient individual as this position has the first contact, phone or face-to-face, with the patient arriving for procedure in the center.

• Demonstrate reliability, a pleasant attitude and a willingness to perform the duties as required.

• Able to maintain and comply with patient confidentiality and integrity policy on all matters.

• Ability to establish and maintain effective relationships with patients, visitors, physicians, staff and other persons contacted in the course of work is necessary.

• Ability to enter data into computer is necessary.

• Ability to keep pace with a high volume of patients while performing multiple, sometimes complex tasks is necessary.

• Demonstrated excellence in management, leadership and organizational skills.

Demonstrated excellence in communications skills.

• Demonstrated ability to effectively convey ideas and information.

• Creative idea-generating individual with excellent follow through abilities.

• Demonstrated ability to work cooperatively with others.

Duties and responsibilities may be added, deleted or changed at any time at the discretion of the management, formally or informally, either verbally or in writing.

Job Type: Full-time

Pay: $14.00 - $19.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: One location