OneSource Site Lead

The OneSource Site Leader is responsible for the oversight, and performance management of the OneSource Laboratory Support Coordinator and Service Engineer team supporting a strategic customer account. This role partners closely with the OneSource Service Area Manager to ensure standardized, high-quality service delivery and consistent customer responsiveness across the supported sites.

The OneSource Site Leader works in close collaboration with the customer stakeholders, and internal leadership to ensure laboratory support services, including Service Engineering, Lab Support Coordinator and EHS services are executed in compliance with regulatory, safety, and contractual requirements. The role is accountable for tracking, analyzing, and reporting critical KPIs while driving continuous improvement, operational efficiency, and customer satisfaction.

Job Responsibilities

OneSource Laboratory Services Operations, Quality & Compliance

• Partner with customer stakeholders and internal OneSource teams to ensure laboratory support services are delivered with scientific rigor, consistency, and regulatory compliance.
• Ensure all services are performed in alignment with Good Laboratory Practices , EHS, biosafety, and site-specific laboratory procedures.
• Collaborate with customer safety representatives and internal EHS teams to maintain a strong safety culture
• Develop, review, and maintain Standard Operating Procedures (SOPs), Work Instructions, and controlled documentation to ensure consistent, repeatable, and auditable execution of services.
  
  

Customer Engagement & Performance Management

• Interface with key customer contacts to ensure defined KPIs and SLAs are met or exceeded, proactively identifying and mitigating risks to service delivery.
• Lead regular stakeholder meetings with laboratory staff, service providers, and management to identify, review, and resolve service, quality, or compliance issues in a timely manner.
  
  

Team Leadership & Talent Development

• Mentor, train, and develop on-site OneSource staff in laboratory support operations, workflows, customer communication, and service excellence.
• Partner with the service team to drive talent development, performance management, workforce planning, and succession planning.
• Facilitate team meetings, individual one-on-one sessions, and formal performance evaluations.
• Lead interviewing, hiring, and onboarding activities to ensure new team members are effectively trained and integrated.
• Address performance or disciplinary issues in accordance with company policies and applicable regulations.
  
  

Resource Planning, Reporting & Administration

• Ensure efficient deployment of on-site resources through effective scheduling, cross-training, and workload balancing.
• Maintain accountability for assigned staff administrative responsibilities, including onboarding, time and labor approval, expense management, and time-off administration.
• Track, analyze, and report operational KPIs and service metrics, transforming data into clear, visual, and actionable insights for internal leadership and customer reviews.
• Ensure compliance with all training requirements related to health and safety, security, environmental stewardship, and operational standards.
  
  

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time.

Critical Skills:

• Strong project management, process optimization, and continuous improvement skills
• Ability to interpret operational and laboratory data and translate findings into visual, customer-facing reports
• Strong analytical, problem-solving, and decision-making capabilities
• Excellent written and verbal communication skills, including experience presenting to senior scientific and operational leadership
• Proven people leadership, coaching, and stakeholder management skills
• Experience working in regulated, compliance-driven laboratory environments
• Proficiency with Microsoft 365 tools (Outlook, Teams, Word, Excel, PowerPoint)
• Ability to manage competing priorities in fast-paced laboratory settings
• Experience collaborating with global and cross-functional teams
  
  

Basic Qualifications:

• Bachelor’s degree in a scientific discipline or related field with 3 year of leadership experience, or
• Associate’s degree in a scientific discipline or related field with 5 years of leadership experience, or
• High School Diploma or equivalent with 5 years of leadership experience
  
  

Leadership experience may include leading, guiding, mentoring, or coaching others.

Preferred Qualifications:

• Experience supporting research laboratories, preferably within the pharmaceutical or biotechnology industry
• Strong knowledge of laboratory safety practices and regulatory requirements
• Familiarity with 5S, Lean, and/or Six Sigma methodologies
  
  

Working Environment:

• Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory.
• Job pace may be fast and job completion demands may be high.
• Must be able to remain in a stationary position more than 25% of the time
• The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite.
• Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.
• Regularly operate a computer and other office machinery operates, such as a calculator, copy machine, and computer printer.
  
  

The annual compensation range for this full-time position is $87,000 to $89,000 The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.