What are the responsibilities and job description for the Junior IT Infrastructure Engineer position at Perk?
About Us
Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.
We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.
Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.
At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.
Visit www.perk.com to learn more.
About the Role:
To support the continued growth and scalability of our business, particularly in the US region, it is imperative to address the current gaps in our IT support structure. This proposal outlines the business case for hiring a Junior IT Infrastructure Engineer in Boston, US.
The primary objectives of this role include providing on-call support during EU late night hours, addressing IT and audio-visual issues at all US hubs, and assisting with infrastructure projects. This addition is expected to significantly enhance the user experience for our US operations and enable seamless 24-hour support coverage.So, we need to fix the holes in our IT support system to keep growing and scaling our business, especially in the USA.
To support the above, we’ve reached out to many key stakeholders around the business and importantly in the US who helped us identify a role style fit and also a best location to go with this from. With Chicago likely seeing a support person joining for now at least, having someone (IRL) in the larger Boston site would equal that whilst that person would go and help regularly in Chicago too.
What will my day look like?
As a Junior IT Infrastructure Engineer you would…
Our Vision is for a world where Perk serves as the platform for human connection in-real-life (IRL). We take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our Boston hub. We fundamentally believe in the value of meeting in-real-life to improve connectivity, productivity, creativity and ultimately making us a great place to work.
At Perk, we prioritize experience and potential over academic qualifications for this role. We believe that talent and ability aren't always reflected in formal credentials.
Perk is a global company with a diverse customer base—and we want to ensure the people behind our product reflect that. We’re an equal opportunity employer, meaning you’re welcome at Perk regardless of your appearance, where you’re from, or anything else that makes you.
How We Work
At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.
For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.
Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.
Protect Yourself from Recruitment Scams
All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security@perk.com, and we will confirm whether it is legitimate.
Compensation Range: $75K - $100K
Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.
We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.
Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.
At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.
Visit www.perk.com to learn more.
About the Role:
To support the continued growth and scalability of our business, particularly in the US region, it is imperative to address the current gaps in our IT support structure. This proposal outlines the business case for hiring a Junior IT Infrastructure Engineer in Boston, US.
The primary objectives of this role include providing on-call support during EU late night hours, addressing IT and audio-visual issues at all US hubs, and assisting with infrastructure projects. This addition is expected to significantly enhance the user experience for our US operations and enable seamless 24-hour support coverage.So, we need to fix the holes in our IT support system to keep growing and scaling our business, especially in the USA.
To support the above, we’ve reached out to many key stakeholders around the business and importantly in the US who helped us identify a role style fit and also a best location to go with this from. With Chicago likely seeing a support person joining for now at least, having someone (IRL) in the larger Boston site would equal that whilst that person would go and help regularly in Chicago too.
What will my day look like?
As a Junior IT Infrastructure Engineer you would…
- On-Call Support:
- Provide on-call IT support during EU late night hours (11 PM to 7 AM CET), ensuring continuous coverage and quick resolution of critical issues.
- IT and Audio-Visual Support:
- Address IT and audio-visual issues at all US hubs, providing timely troubleshooting and solutions to minimize disruption.
- Infrastructure Projects:
- Assist in the planning, execution, and monitoring of IT infrastructure projects, ensuring adherence to timelines and quality standards.
- Collaboration and Reporting:
- Work closely with the senior IT team and report on support issues, project progress, and any roadblocks encountered.
- Competitive compensation, including equity in Perk
- Generous vacation days so you can rest and recharge
- Comprehensive benefit plans covering medical, dental, vision, life, and disability with coverage from your start date
- Financial benefits like 401k with company matching and an HSA plan
- Family services that include adoption benefits and equal paid parental leave
- Global presence and hybrid work availability
- Unforgettable Perk events, including travel to one of our hubs
- Learning and professional development opportunities
- Mental health support tool for your wellbeing
- Exponential growth opportunities
- VolunteerPerk - 16 paid hours per year to volunteer for a cause of your choice
- "Work from anywhere" in the world allowance of 20 working days per year.
Our Vision is for a world where Perk serves as the platform for human connection in-real-life (IRL). We take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our Boston hub. We fundamentally believe in the value of meeting in-real-life to improve connectivity, productivity, creativity and ultimately making us a great place to work.
At Perk, we prioritize experience and potential over academic qualifications for this role. We believe that talent and ability aren't always reflected in formal credentials.
Perk is a global company with a diverse customer base—and we want to ensure the people behind our product reflect that. We’re an equal opportunity employer, meaning you’re welcome at Perk regardless of your appearance, where you’re from, or anything else that makes you.
How We Work
At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.
For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.
Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.
Protect Yourself from Recruitment Scams
All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security@perk.com, and we will confirm whether it is legitimate.
Compensation Range: $75K - $100K
Salary : $75,000 - $100,000