Bi-Lingual Account Manager / BK Collector

An Account Manager is responsible for collection activities such as contacting customers and negotiate

payment arrangements on outstanding debt.

Essential Duties and Responsibilities

· Follow established policies, procedures, and training guidelines

· Maintain queue of accounts with regular review, phone calls and miscellaneous follow-up work

· Conduct fact-finding conversations with individuals to locate collateral information

· Establish payment arrangements with a sense of urgency and firm deadlines

· Skip-trace accounts according to established practices

· Serve as an active member of the team contributing to a positive work environment

· Preserve confidentiality and security of sensitive information

· Assist in special projects as requested

Competencies

· Bi-Lingual (Preferred)

· Excellent written and verbal communication skills

· Strong negotiation skills, including excellent listening skills

· Results-oriented

· Genuine desire to learn

· Computer proficiency

Education and Experience

· 2 years’ experience in credit, collection, or customer service work preferred

· High school diploma or equivalent required