What are the responsibilities and job description for the Technical Lead AWS Backend Developer position at Peritus Inc.?
Job Details
- Experience:
- 10 years in telephony/contact center or strong AWS backend development.
- 3 years hands-on with Amazon Connect is preferable.
- 3 years hand on AWS backend development
- 2 years with Salesforce Service Cloud Voice (preferred).
- Technical Expertise:
- Deep knowledge of Amazon Connect: contact flows, CTRs, Contact Lens, outbound, call recording (Preferred)
- Proficiency in AWS services: Lambda (Node.js/Python), API Gateway, DynamoDB, S3, CloudWatch, IAM.
- Experience with JWT, OAuth/SAML, REST/GraphQL APIs.
- Familiarity with SIP, RTP, PSTN, QoS, and packet loss mitigation.
- Tools & Frameworks:
- Terraform, CloudFormation, Git, CI/CD pipelines.
- GenAI tools: Amazon Bedrock, OpenAI, LangChain.
- CRM integrations: Salesforce, ServiceNow.
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