What are the responsibilities and job description for the Incident Manager position at Peritus Inc.?
- 3–5 years of hands-on experience in Problem Management or Incident Management within IT Operations
- ITIL certified
- Strong working experience with ServiceNow (Problem Management or Major Incident modules)
- Experience conducting Root Cause Analysis and Post-Incident Reviews
- Willingness to participate in 24×7 on-call rotation
- Flexibility to support early morning / late evening operational needs