What are the responsibilities and job description for the Full-Time Keyholder position at Perfumania?
Company Description Perfumania is a leading specialty retailer offering a broad selection of brand-name and designer fragrances at discounted prices. The company operates hundreds of stores located in regional malls, outlet centers, lifestyle centers, airports, and suburban shopping areas, providing convenient access for a diverse customer base. In addition to its physical locations, Perfumania.com offers popular fragrance and beauty products online, creating an alternative shopping experience for in-store customers. The company focuses on value, selection, and customer service, giving team members the opportunity to work with well-known brands in a dynamic retail environment.
Role Description The Full-Time Keyholder at Perfumania in Nashville, TN is an on-site retail role responsible for supporting daily store operations and providing excellent customer service. This role includes opening and closing the store, securing cash deposits, and ensuring adherence to company policies and procedures. The Keyholder assists customers with product selection, shares fragrance knowledge, processes sales transactions, and maintains merchandising and visual standards. Day-to-day tasks also involve monitoring inventory levels, supporting stock replenishment, keeping the sales floor clean and organized, and helping train and guide team members during shifts. The Keyholder works closely with store management to meet sales goals, support promotional activities, and contribute to a positive, inclusive work environment.
Qualifications
- Retail operations skills, including cash handling, opening/closing procedures, and basic point-of-sale (POS) system experience.
- Customer service and sales skills, with the ability to engage customers, recommend products, and meet or exceed sales targets.
- Merchandising and organization skills to maintain visual standards, restock shelves, and ensure an appealing store presentation.
- Teamwork and leadership skills, including the ability to support and guide colleagues, communicate clearly, and follow company policies.
- Reliability and time-management skills, with the ability to work a full-time schedule including evenings, weekends, and holidays as needed.
- Basic math and problem-solving skills to handle transactions, resolve customer issues, and manage routine operational tasks.
- Previous retail or keyholder experience is preferred; fragrance or beauty retail experience is a plus.
- High school diploma or equivalent and authorization to work in the United States.